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Client Care Coordinator

2 months ago

Troy, Michigan, United States Avalon Essential Home Care Full time
About Avalon Essential Home Care

We are a leading provider of home care services, dedicated to delivering exceptional care and support to our clients. As a Client Care Coordinator, you will play a vital role in ensuring our clients receive the highest level of care and service.

Responsibilities
  • Customer Experience Management: Identify opportunities to improve the care and service our clients receive, and proactively manage Caregiver and Family relationships.
  • Care Coordination: Work closely with the Field Rep and RN to address scheduling issues, coordinate care, and participate in on-call rotation.
  • Client Relations: Develop solid relationships with clients, build trust, and maintain relationships throughout the client's tenure with our company.
  • Compliance: Ensure compliance requirements are met and maintained by state regulations, and adhere to company HIPAA privacy, Business Ethics, and compliance programs.
  • Management: Manage the client experience from referral to continuity of care, and participate in formal and impromptu management meetings.
  • Sales: Responsible for sales via in-home consultation for prospective clients in your territory, and assist clients in determining the type and duration of services needed to meet their needs.
Requirements
  • Education: High School/GED required, and 2 years of experience in the home care industry.
  • Skills: Excellent communication and interpersonal skills, ability to exercise professional discernment and maintain professional boundaries, and strong sense of professional discernment.
  • Physical Abilities: Ability to work in the field, drive to client homes, and access client homes, which may involve walking on slightly uneven terrain, walking up steps while carrying supplies, and navigating a variety of client home environments.
Benefits
  • Salary: $47,500-$55,000 per year.
  • Benefits: Dental insurance, health insurance, vision insurance, life insurance, paid time off, and paid training.