Software Support Associate

4 weeks ago

Troy, Michigan, United States Tyler Technologies Full time
Job Summary

As a Software Support Associate at Tyler Technologies, you will provide basic-level software support for our clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. This role is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).

Requirements

• Bachelor's degree in Accounting/Finance or related field or equivalent experience.
• Experience with Accounting, Finance and/or Payroll preferred
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools a plus.

What We Offer

• Competitive salary range: $46,500 - $52,000 before adjustment for geographic differences.
• Great place to work and grow your career.
• Come join us as we transform the public sector.
• We're also frequently recognized as a great workplace locally and nationally.
• We invest in our team members by offering competitive benefits to support their health and financial wellness.
• Tyler Technologies is proud to be an affirmative action / equal opportunity employer.

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