Client Success Manager

3 weeks ago

Troy, Michigan, United States Awecomm Full time
About Awecomm

Awecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help our clients innovate with technology and process, driving their growth and success.

Our Values
  • Be Transparent – open and honest communication is essential for our success.
  • Be Helpful – we strive to be enthusiastic, flexible, supportive, and team-oriented in all our interactions.
  • Be Exceptional – together, we can achieve great things and exceed expectations.
Job Description

As a Client Success Manager, you will build and maintain strong relationships with Awecomm clients, proactively engaging with key resources to advance their IT capabilities. This is not a sales position – our model is focused on creating a great experience and helping our clients succeed.

Key Responsibilities
  • Provide exceptional client service by building and maintaining strong relationships with clients.
  • Guide new clients through the onboarding process, ensuring they understand Awecomm's standard services.
  • Complete strategic roadmaps with clients to capture their strategic initiatives and align technology for continued advancement.
  • Participate in Project Management Office (PMO) meetings to review project status and manage resource allocation.
  • Organize, track, and prioritize projects to exceed client expectations.
  • Help maintain and refine a framework for regular client communications, meetings, and tracking of action items/projects.
  • Ensure and coordinate follow-through on action items, risks, and issues from projects and/or client meetings.
  • Proactively communicate business impact and value of Awecomm relationship with highlights of progress made and roadmap ahead.
  • Identify issues and work collaboratively to find effective solutions.
  • Maintain client health report to manage/lead discussion on upcoming opportunities for success.
  • Support team and client resources as needed for overall client success and exceptional client experiences.
  • Track and report on key performance indicators such as client satisfaction, retention rates, and adherence to standard offerings.
Requirements
  • Excellent communication skills – written and verbal through various communication channels.
  • Strong organizational skills to plan projects, track action items, and ensure follow-through with commitments.
  • Proven ability to initiate and drive new processes, adapt, learn, and apply knowledge toward continuous improvement.
  • Strong focus on team success.
  • Proven track record of successfully managing client relationships and successful project delivery (4+ years).
  • Ability and passion to continuously learn new technologies in a fast-paced environment.
  • Bachelor's Degree in a relevant business field.
Why Awecomm?
  • We offer a casual work environment and a fun office with great team members committed to the overall success of the team.
  • We provide competitive pay and benefits, including a 401k Plan with company match.
  • We have a team recognition program – earn points toward swag, gift cards, and more.
  • We offer a profit-sharing plan – we all share in our collective success.
  • We provide career advancement with free career development.

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