Reception Coordinator

2 weeks ago


Fort Collins, Colorado, United States CATHOLIC CHARITIES AND COMMUNITY SE Full time
Position Overview

Location
CC - Catholic Charities and Community SE

Employment Type
Full Time

Educational Requirement
Associate's Degree

Compensation
$21.00 Hourly

Work Schedule
Day Shift

Job Category
Administrative Support

Role Summary

The Reception Coordinator is essential in providing a welcoming atmosphere for clients and visitors. This role involves managing front office operations, greeting clients, and handling incoming communications. The position requires a proactive approach to tasks and the ability to work independently while maintaining confidentiality.

Key Responsibilities:
  • Welcome clients and guests at the reception area.
  • Manage incoming phone calls and inquiries.
  • Utilize electronic health record systems and Microsoft 365 proficiently.
  • Schedule appointments with effective communication and screening techniques.
  • Prepare and verify New Client Forms for accuracy.
  • Conduct insurance verification processes.
  • Ensure all clients have updated insurance information and contact details.
  • Collect payments and manage outstanding balances.
  • Reconcile payments at the end of each day.
  • Respond to voicemail messages promptly.
  • Maintain cleanliness and organization in the reception area and common spaces.
  • Provide accurate information regarding services offered.
  • Coordinate with medical staff to ensure smooth patient flow.
  • Adhere to patient confidentiality regulations.

Qualifications:
  • Exceptional customer service skills, both in-person and over the phone.
  • Professional demeanor and appearance.
  • Strong organizational and multitasking abilities.
  • Detail-oriented with a patient and supportive attitude.
  • Effective verbal and written communication skills.
  • Bilingual in English and Spanish is required.

Experience:
  • Associate's degree or equivalent from an accredited institution.
  • 1-2 years of experience in a medical office setting, preferably in OB/Gyn.

Work Environment:
This role requires regular interaction with clients and staff, necessitating a friendly and approachable attitude. The physical demands include standing, walking, and the ability to lift up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Compensation and Benefits:
  • Competitive hourly wage.
  • Comprehensive training programs.
  • Generous paid time off and holiday benefits.
  • Retirement plan with agency contributions.
  • Health, dental, and vision insurance options.


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