Enterprise Customer Success Manager APAC

1 week ago


Jacksonville, Florida, United States Canonical Full time
Job Description

Canonical is seeking an experienced Enterprise Customer Success Manager to join our APAC team. As a key member of our Customer Success team, you will be responsible for developing and executing customer success strategies to drive growth, retention, and customer satisfaction.

Key Responsibilities:
  • Develop and execute customer success plans to drive growth, retention, and customer satisfaction
  • Build and maintain strong relationships with customers to understand their business needs and objectives
  • Collaborate with cross-functional teams, including Sales, Field Engineering, and Support, to develop and deliver engagement plans that meet customer objectives
  • Manage a portfolio of customers in the APAC region and identify growth opportunities or renewal risks
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
Requirements:
  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
  • Excellent presentation skills with the ability to guide a conversation about complex software
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects
  • A true team player capable of interacting with all departments and at all levels both internally and externally
  • Knowledge of agile methodologies
What We Offer:
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long-haul company events
About Canonical:

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical provides a unique window into the world of 21st-century digital business.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.



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