Customer Success Manager, iGaming Industry

1 week ago

Jacksonville, Florida, United States Skrill Full time
About the Role

Paysafe Limited, a leading payments platform, is seeking a Customer Success Manager to join its team and support the growth of its iGaming business. This role is based in London and offers a hybrid work environment, with a blend of in-office and remote working days.

Key Responsibilities
  • Develop and maintain strong, long-lasting customer relationships
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Identify opportunities for growth within existing customer accounts and collaborate with the Sales & Account Management teams
  • Provide technical support and guidance to customers, assisting with incident communication and activities affecting the enterprise customer group
  • Produce monthly reports for client consumption or internal needs on customer performance
  • Monitor customer feedback and respond to inquiries and concerns
  • Stay up-to-date with product developments and updates
Requirements
  • At least three years of experience as a customer success manager or in a similar role, with a proven track record of increasing customer satisfaction and retention
  • Familiarity with payment platforms and technologies, such as Nuvei, Worldpay, Stripe, PayPal, Square, etc., and the ability to troubleshoot and resolve technical issues
  • Excellent communication skills
  • Ability to influence stakeholders and present data and information
  • Knowledge of best practices and trends in customer success, such as customer journey mapping, customer advocacy, feedback collection, etc.
  • Commercial awareness, experience of understanding contracts, fee structures, opportunities for the prevention of revenue leakage/optimization
What We Offer
  • Flexible working hours
  • Summer hours with a 3pm finish every Friday during June, July, and August
  • Option to buy or sell holiday and carry over up to 5 days into the next year
  • Free breakfast, fresh fruit, and snacks
  • Dedicated wellbeing room
  • Enhanced paid family policies
  • Discounts on memberships via vitality, including gyms, leisure centers, yoga/Pilates across the country
  • Support purchasing Apple and LG products via Stormfront technology
  • Private health insurance (pre-existing conditions included) & dental insurance, income protection, life assurance, and more
What to Expect Next
  • Phone screen with Recruitment
  • Video interview with the Hiring Manager
  • In-person interview
  • Final HR interview with Recruitment
  • Meeting with our CEO in person during our new joiners breakfast in London

Paysafe is an equal opportunity employer, committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Customer Success Specialist

    7 days ago

    Jacksonville, Florida, United States PAYSAFE Full time

    About PaysafePaysafe is a leading payments platform that enables businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately...

  • Customer Success Specialist

    2 months ago

    Jacksonville, Florida, United States SS&C Technologies Full time

    SS&C Technologies is a worldwide organization that provides investment and financial solutions, along with software specifically designed for the financial services and healthcare industries. Recognized in the Fortune 1000 list as a top U.S. company by revenue, SS&C is headquartered in Windsor, Connecticut, employing over 20,000 individuals across more than...

  • Enterprise Customer Success Manager APAC

    1 week ago

    Jacksonville, Florida, United States Canonical Full time

    Job DescriptionCanonical is seeking an experienced Enterprise Customer Success Manager to join our APAC team. As a key member of our Customer Success team, you will be responsible for developing and executing customer success strategies to drive growth, retention, and customer satisfaction.Key Responsibilities:Develop and execute customer success plans to...

  • Enterprise Customer Success Manager EMEA

    6 days ago

    Jacksonville, Florida, United States Canonical - Jobs Full time

    Job DescriptionRole OverviewCanonical is seeking an experienced Customer Success Manager to join our EMEA team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our enterprise customers, ensuring their success with our products and services.Key ResponsibilitiesOnboard new customers and introduce...

  • Industrial Staffing Manager

    4 weeks ago

    Jacksonville, Florida, United States Randstad USA Full time

    At Randstad USA, we're seeking a skilled Staffing Manager to join our team. As a Staffing Manager, you'll play a crucial role in selling our services and recruiting top talent for our clients.About the Role:Develop and execute sales strategies to attract new clients and grow existing relationshipsSource, recruit, and select top candidates for our clients'...

  • Industrial Territory Sales Manager

    2 weeks ago

    Jacksonville, Florida, United States Ansell Full time

    About AnsellAnsell is a leading global provider of protection solutions designed, developed, and manufactured to meet the ever-changing needs and demands of our markets and industries. Our primary concern is the safety of people and the planet, and we strive to minimize our impact on the environment through innovation and sustainability.Job SummaryWe are...

  • Enterprise Client Success Manager

    2 weeks ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAt Editech Staffing, we are seeking a highly skilled Enterprise Client Success Manager to join our team. As a key member of our Client Services team, you will be responsible for cultivating and expanding long-term, strategic partnerships with Enterprise clients.Key Responsibilities:Cultivate Strong Partnerships:...

  • Client Success Manager

    1 month ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job DescriptionOverviewEditech Staffing is seeking a seasoned Enterprise Client Solutions Manager to join its growing team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients. This key role requires limited travel for client meetings and events.About UsEditech Staffing is a Data Science product and services company that...

  • Enterprise Client Success Manager

    4 weeks ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAt Editech Staffing, we're seeking a seasoned professional to join our team as an Enterprise Client Success Manager. In this pivotal role, you'll be responsible for cultivating and expanding long-term, strategic partnerships with Enterprise clients.Key Responsibilities:Cultivate Strong Partnerships: Develop and...

  • Enterprise Client Success Manager

    3 weeks ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAt Editech Staffing, we're seeking a highly skilled Enterprise Client Success Manager to join our team. As a key member of our Client Services team, you'll play a critical role in cultivating and expanding long-term, strategic partnerships with Enterprise clients.Key Responsibilities:Cultivate Strong Partnerships:...

  • Industrial Territory Sales Manager

    4 weeks ago

    Jacksonville, Florida, United States Ansell Full time

    About AnsellAnsell is a leading global provider of protection solutions designed to meet the evolving needs of various markets and industries. Our primary focus is on protection, as millions of people worldwide rely on us in their professional and personal lives. We have developed a comprehensive strategy to transform our business and build a more...

  • Industrial Account Manager

    2 weeks ago

    Jacksonville, Florida, United States Tradesmen International Full time

    Industrial Account Manager Job DescriptionTradesmen International is seeking a highly motivated and results-driven Industrial Account Manager to join our team. As an Industrial Account Manager, you will be responsible for obtaining orders or contracts for Tradesmen's services within the Industrial and Manufacturing verticals.Key Responsibilities:Generate and...

  • Industrial Account Manager

    3 weeks ago

    Jacksonville, Florida, United States Tradesmen International Full time

    Industrial Account Manager Job DescriptionTradesmen International is seeking a highly motivated and results-driven Industrial Account Manager to join our team. As an Industrial Account Manager, you will be responsible for obtaining orders or contracts for Tradesmen's services within the Industrial and Manufacturing verticals.Key Responsibilities:Generate and...

  • Member Success Supervisor

    3 weeks ago

    Jacksonville, Florida, United States Jax Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Member Success Supervisor to join our team at RadiFi Credit Union. As a key member of our branch team, you will be responsible for supporting the Member Success Manager in meeting team and individual goals, while also providing exceptional customer service to our members.Key ResponsibilitiesInterview...

  • Global Payroll Operations Manager

    5 days ago

    Jacksonville, Florida, United States Fanatics Full time

    Job Title: Senior Manager Global PayrollFanatics is seeking an experienced and dedicated Senior Manager Global Payroll to oversee and manage payroll operations for our diverse and geographically dispersed workforce.Key Responsibilities:Ensure accurate and timely payroll processing, compliance with local and international payroll regulations, and continuous...

  • Territory Sales Manager

    4 weeks ago

    Jacksonville, Florida, United States Amtraco Llc Full time

    Unlock Your Sales PotentialThe modern sales landscape has evolved, and we're seeking a seasoned sales professional to lead our industrial sales efforts. As a Territory Sales Manager, you'll be responsible for driving sales growth, managing trade show contacts, and collaborating with our engineering department to deliver custom solutions to our customers.Key...

  • Member Success Supervisor

    4 weeks ago

    Jacksonville, Florida, United States Jax Federal Credit Union Full time

    Job Title: Member Success SupervisorRadiFi Credit Union is seeking a highly skilled Member Success Supervisor to join our team. As a key member of our branch team, you will be responsible for supporting the Member Success Manager in meeting team and individual goals. Your expertise will be essential in coaching the branch team to effectively execute on our...

  • Marketing Manager, Customer Engagement

    3 weeks ago

    Jacksonville, Florida, United States Venus Fashion Full time

    About the RoleThis is an exciting opportunity to lead our customer engagement efforts across email, SMS, and app channels. As a Marketing Manager, Customer Engagement, you will be responsible for developing and executing data-driven strategies that drive customer acquisition, retention, and loyalty.Key ResponsibilitiesDesign and execute comprehensive...

  • Customer Service Representative

    1 week ago

    Jacksonville, Florida, United States LC Industries Full time

    LC Industries is seeking a Customer Service Representative to provide exceptional customer service with a focus on recognition and interface. The ideal candidate will have a high school diploma and one year of relevant work experience. Key responsibilities include accurate computerized checkout, requesting and identifying material from the warehouse, and...

  • Industrial Maintenance Supervisor

    2 weeks ago

    Jacksonville, Florida, United States Visionary Recruiting Solutions Full time

    Job OverviewAt Visionary Recruiting Solutions, we are seeking a highly skilled and experienced Industrial Maintenance Manager to join our team. This is a unique opportunity to lead a team of maintenance technicians and oversee all maintenance activities within a manufacturing plant.Key ResponsibilitiesLead a team of maintenance technicians to ensure the...