Bilingual Client Support Specialist

2 weeks ago


Salt Lake, Utah, United States Collabera Full time

Position Overview:
Discover the essential responsibilities associated with this role, along with the necessary qualifications.
In this temporary assignment, you will:
Assist in Client Support; identify opportunities to enhance personal workflows within set guidelines.

Conduct standard customer assistance activities.

Consistently receive guidance from management and escalate inquiries and concerns as needed.

Engage with client representatives on fundamental information.


Essential Qualifications: A minimum of 6 months of experience in Customer Support, Financial Services, or Call Center operations, or equivalent demonstrated through a combination of the following: professional experience, training, military service, or education.


Key Responsibilities:
Handling the distribution of RSA Devices and managing inventory, which may involve some physical tasks (ability to lift 20-25lbs is required).

Core Competencies:
Strong Customer Service skills are essential, and the ability to collaborate effectively within a team is crucial.

Basic proficiency in Excel is necessary.

Familiarity with Windows navigation is required.

Utilization of OneNote or Word for documentation is expected.

Experience in the financial sector is advantageous, as the aim is to transition into case management roles.

Once the shipping duties are mastered, there will be an opportunity to progress to case management, with the intention of transitioning to a full-time position.

While the shipping aspect of the role is not the primary focus, reliability and teamwork are the standout attributes sought after.

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