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Client Support Specialist

2 months ago


Salt Lake, Utah, United States Interiorworx Full time
Interiorworx is a premier provider of top-notch interior design solutions and products. We take pride in our commitment to delivering superior offerings and exceptional client support to homeowners, designers, and contractors nationwide. Our dedication to quality has established us as a reputable name in the field.

We are looking for a Client Support Specialist to join our team and help maintain our standard of outstanding client satisfaction. In this role, you will serve as the initial point of contact for our clients, assisting with inquiries, resolving issues, and ensuring a smooth experience from the first interaction to the final delivery.

Key Responsibilities:
  • Respond promptly and professionally to client inquiries through various communication channels.
  • Assist clients with product selection, order placement, and shipment tracking.
  • Address client complaints and concerns efficiently and empathetically, striving for resolution on the first contact whenever feasible.
  • Provide detailed product information, specifications, and guidance to clients and potential customers.
  • Work collaboratively with other departments, including sales, logistics, and production, to meet client needs effectively.
  • Maintain precise records of client interactions and transactions in our customer relationship management system.
  • Continuously identify opportunities to enhance processes and improve the overall client experience.
  • This is a full-time in-office position.
Qualifications:
  • Prior experience in client support or a similar role is preferred.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills and a client-centric approach.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficiency with computer systems and familiarity with CRM software.
  • Knowledge of interior design products is advantageous but not mandatory; comprehensive training will be provided.
Benefits:
  • Competitive salary based on experience.
  • Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for career growth and professional development.
  • A vibrant and supportive work environment that emphasizes teamwork and collaboration.
  • Employee discounts on Interiorworx products.
Please note this is an in-office position only.