Multilingual Client Support Specialist

2 weeks ago


Salt Lake, Utah, United States PLANNED PARENTHOOD ACTION FUND INC Full time

Bilingual Customer Service Representative

Position Overview

We are seeking a dedicated Bilingual Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring a positive experience with our organization.

About Us

Planned Parenthood Action Fund Inc. is a prominent non-profit organization committed to advancing sexual and reproductive health care, advocacy, and education. We strive to deliver high-quality, affordable health services to diverse communities, fostering an environment of compassion and respect.

Key Responsibilities

  • Manage incoming calls and respond to client inquiries across various platforms.
  • Assist clients with scheduling appointments and provide information regarding services.
  • Address and resolve client concerns in a professional manner, ensuring adherence to organizational protocols.
  • Document client interactions accurately and maintain comprehensive records.
  • Utilize active listening skills to assess client needs and provide appropriate solutions.
  • Handle challenging situations with empathy and professionalism, following established guidelines.
  • Identify trends in client interactions and communicate findings to supervisors for continuous improvement.
  • Support a high volume of calls while prioritizing follow-up actions as necessary.

Qualifications

  • High school diploma or equivalent required.
  • At least one year of experience in customer service or a related field.
  • Fluency in both English and Spanish is mandatory.
  • COVID-19 vaccination is required within the first week of employment.

Benefits

This full-time position offers a competitive hourly wage along with a comprehensive benefits package, including medical, dental, vision, paid time off, and retirement matching. We are committed to fostering an inclusive workplace that values diversity and encourages applications from individuals of all backgrounds.

Our Commitment

At Planned Parenthood Action Fund Inc., we believe in the importance of sexual health as a vital component of overall well-being. We are dedicated to creating a workplace that reflects the diversity of our communities and promotes equity and access for all.



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