Client Relations Representative

1 week ago


Grayslake, Illinois, United States Careerbuilder-US Full time

Position Overview:

The Client Relations Representative role presents a unique opportunity for individuals seeking a dynamic and rewarding career. We are in search of a dedicated candidate eager to contribute to a leading organization known for its innovation and excellence.

Key Responsibilities:

  • Serve as the primary point of contact for client communications.
  • Exhibit a positive, empathetic, and professional demeanor towards clients consistently.
  • Engage with clients through various communication channels.
  • Collaborate with multiple departments to ensure seamless service delivery.
  • Process client and internal requests efficiently.
  • Utilize available resources to investigate and resolve client inquiries and issues.
  • Provide constructive feedback on service processes to enhance efficiency and effectiveness.
  • Manage a portfolio of low to mid-level client accounts, ensuring all documentation is current.
  • Demonstrate proficiency in the organization's systems.
  • Adhere to safety protocols and maintain a clean workspace.
  • Perform minimal lifting, typically between 10-15 lbs.

Qualifications:

  • High school diploma or equivalent educational background.
  • Exceptional communication abilities.
  • Capability to navigate and utilize multiple systems.
  • Strong attention to detail and accuracy.
  • Positive, self-motivated attitude.
  • Ability to maintain composure and work effectively under pressure.
  • Basic proficiency in Excel and other Microsoft applications.
  • Capacity to manage tasks independently and efficiently.
  • 1-2 years of experience in a customer service environment.


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