Client Relations Specialist

2 weeks ago


Grayslake, Illinois, United States Mr Handyman Full time

Are you passionate about delivering outstanding service and value to customers? At Mr. Handyman, we are expanding our team to maintain our reputation as a leading home repair and maintenance service provider. We are seeking a personable and proactive office professional to thrive in our dynamic office environment.

Mr. Handyman is recognized for our commitment to exceptional service, quality craftsmanship, and our 'Done Right Promise.' We uphold this promise by hiring top talent and ensuring a supportive environment for all our team members.

Benefits of Being Part of Our Team

When you become a member of the Mr. Handyman family, you gain more than just a job; you embark on a fulfilling career with the backing of industry-leading software and business systems.

Here are some advantages you can expect:

  • Competitive compensation
  • Opportunities for advancement and professional growth
  • Collaboration with a team of dedicated Service and Office Professionals committed to delivering an exceptional customer experience
  • The satisfaction of applying your skills in a diverse and challenging work environment
  • The chance to impress customers with top-tier service and solutions
  • Flexible scheduling to accommodate personal commitments
  • And much more...
Your Role as an Office Professional
  • Lead Management and Scheduling - You will oversee inbound and outbound customer communications while organizing tasks and managing schedules for our Service Professionals.
  • Customer Guidance and Expectation Management - You will interact with customers to assist them throughout their projects and help manage their expectations.
  • Creating Lasting Customer Relationships - Deliver an exceptional experience that leaves a lasting impression on every customer. You will follow the Mr. Handyman Way, a systematic approach designed to impress customers consistently.
Performance Metrics

Your performance will be evaluated based on the following criteria:
  • Quality of Work - Our value lies in meeting and exceeding customer expectations at every interaction.
  • Customer Satisfaction - You will be responsible for providing an outstanding customer experience and ensuring high levels of satisfaction.
  • Efficiency - Completing tasks effectively and promptly is essential for success in this role.
Expectations for Candidates
  • Alignment with company culture
  • High-performing individuals only
  • Commitment to our vision
  • Meeting our standards, which include...
Key Skills for Success
  • Highly organized and detail-oriented
  • Excellent communication skills and ability to work independently
  • Problem-solving capabilities
  • Self-motivated
  • Proficient in Office and Excel
Minimum Qualifications

To be considered for this position, candidates must meet the following requirements:
  • Reside within the local area
  • Have at least 2 years of experience in an office environment
  • Possess strong problem-solving skills
  • Pass a background check
  • Exhibit professional communication and phone etiquette
Compensation and Benefits

The salary range for this position is $42,000 to $55,000 annually, depending on experience.

[insert pay and benefits details here]

If you meet the qualifications for this role, our system will schedule you for an interview promptly.

This job description is intended to outline the general nature and level of work being performed.

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