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Clinical Program Manager
2 months ago
The Adolescent Outpatient Program Supervisor is responsible for overseeing the administrative, clinical, and service functions of assigned clinical staff. Key responsibilities include fostering relationships with community resources, supervising interns in coordination with other supervisors, and evaluating the performance of clinical staff.
Essential Responsibilities and Metrics:Primary Responsibilities:- Supervise and Evaluate Clinical Staff: Ensure staff compliance with productivity requirements, assessments, and notes.
- Supervise Interns and Train Staff: Work with other supervisors to train and orientate students to Josselyn procedures and policies.
- Monitor and Approve Staff Schedules: Ensure the needs of the Center are covered.
- Crisis Management: Be available to handle crisis requests for clinical and front office staff.
- Intake Coordination: Coordinate intake functions when the Intake Coordinator is unavailable.
- Team Collaboration: Work effectively with other supervisors.
- Community Relations: Foster relationships with community resources and participate in community-related activities.
- Performance Improvement: Participate cooperatively in performance improvement activities, committee work, and mandatory in-services.
- Confidentiality and Integrity: Represent the Center with integrity, abide by the ethical statement of the Center, and protect confidentiality.
- Productivity and Caseload: Maintain 30% direct service productivity and a caseload of 10-15 clients after a 4-month onboarding period.
- Proficiency and Knowledge: Demonstrate proficiency with confidentiality, client rights, safety, and infection control, incident and sentinel event reporting, and personnel policies.
- Staff Onboarding: Help onboard staff and interns.
- CIS Training: Train staff on CIS functionality and be a resource when issues arise.
- Community Services: Participate in community-related services as appropriate.
- Agency Representation: Represent the agency with integrity and professionalism.
- Employee Development: Responsible for managing clinical staff schedule, payroll, performance management, and employee development goals.
- Licensure: Licensed for independent clinical practice in the State of Illinois in mental health or a related field.
- Collaboration and Supervision: Demonstrate competence in interdisciplinary and inter-agency collaboration.
- Experience and Skills: Minimum of 3-5 years of progressive and successful clinical supervision experience, preferably in an outpatient mental health setting.
- Administrative and Organizational Skills: Demonstrated administrative, supervisory, and organizational skills.
- Communication and Problem-Solving: Advanced oral and written communication skills, with the ability to think critically and analytically and to problem solve in both short and long-term contexts.
- Best Practices: Working knowledge of best practices in clinical counseling in the field of mental health.
