Customer Service Representative

1 week ago


Grayslake, Illinois, United States The IMAGINE Group Full time
About The IMAGINE Group

The IMAGINE Group is a leading provider of innovative visual communications solutions. With over 30 years of experience, we have established ourselves as one of the most influential and innovative companies in the industry.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Communication: Be the primary point of contact for our clients, responding to inquiries, and resolving issues in a timely and professional manner.
  • System Proficiency: Become proficient in our systems and processes to effectively manage customer interactions.
  • Research and Assistance: Conduct research and provide expert assistance to internal and external clients to resolve issues and improve customer experience.
  • Team Collaboration: Interact daily with our Account Management and Operational Teams to ensure seamless communication and coordination.
  • Logistics Support: Provide critical support to our Logistics Team, setting parameters for order direction and packing requirements.
  • Reporting and Analysis: Generate reports on inventory, shipment tracking, and order history to inform business decisions.
Preferred Qualifications
  • Problem-Solving Skills: Demonstrate strong problem-solving skills and think creatively to resolve complex issues.
  • Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with clients and internal teams.
  • Task Management: Proactively manage multiple tasks and prioritize responsibilities to meet deadlines.
  • Client Success: Deliver insights and recommendations to drive overall client success and satisfaction.
  • Continuous Learning: Demonstrate a commitment to continuous learning and professional development to stay up-to-date with industry trends and best practices.
  • Independence and Adaptability: Effectively work independently in a fast-paced environment, adapting to changing priorities and deadlines.
  • Empathy and Composure: Exhibit empathy and composure in high-pressure situations, maintaining a professional demeanor at all times.
  • Client Needs: Interpret client needs and make informed decisions to deliver a 'win-win' solution.
  • Cultural Fit: Demonstrate a strong cultural fit with our organization, values, and mission.
  • Writing and Analytical Skills: Possess excellent writing and analytical skills to effectively communicate with clients and internal teams.
  • Education: A degree in a related field is preferred, but not required.
Mandatory Qualifications
  • Microsoft Office Proficiency: Possess intermediate proficiency in Microsoft Office, particularly Excel.
  • Call Center Experience: Have 1-2 years of call center experience or 2-3 years of client-facing experience.
Physical Requirements
  • Physical Activity: Occasional walking, manual dexterity for repetitive work, and frequent sitting for prolonged periods.
  • Travel: No travel required.
  • Chemicals: No exposure to chemicals.
  • Lifting and Pushing: No lifting, pushing, or pulling required.
Compensation and Benefits

The national pay range for this role is $22.00 per hour. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to, education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. The IMAGINE Group offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

We participate in E-Verify.

The IMAGINE Group is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and inclusion are critical components of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire IMAGINE family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.


  • Sales Associate

    1 day ago


    Grayslake, Illinois, United States Goodwill Full time

    About the RoleGoodwill is seeking a friendly and outgoing Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, operating the register, and maintaining a welcoming store environment.Key ResponsibilitiesCustomer Service: Greet customers with a smile, provide assistance, and ensure they have...


  • Grayslake, Illinois, United States Planet Fitness Full time

    About the Overnight Front Desk Associate RoleWe are seeking a highly motivated and customer-focused Overnight Front Desk Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members.Responsibilities:Customer Service:...


  • Grayslake, Illinois, United States UROPARTNERS LLC Full time

    Role Overview at Uropartners LLCPosition SummaryAbout the RoleAs a Patient Services Representative at Uropartners LLC, you will be integral in ensuring optimal patient experiences by engaging with clients, healthcare providers, and the operational team. Your duties will encompass managing appointment schedules, assisting patients during check-in and...


  • Grayslake, Illinois, United States QUEST FOOD MANAGEMENT SERVICES LLC Full time

    Customer Service Cashier - Job OverviewAs a Customer Service Cashier, you will play a crucial role in delivering exceptional service to our patrons. Your responsibilities will include:Accurate Transaction Processing: Efficiently manage sales transactions, ensuring correct cash handling and change distribution.Cash Management: Reconcile cash deposits and...


  • Grayslake, Illinois, United States QUEST FOOD MANAGEMENT SERVICES LLC Full time

    Cashier I - Job OverviewAs a Cashier I at Quest Food Management Services LLC, you will play a crucial role in delivering exceptional service to our customers. Your primary responsibilities will include:Delivering Outstanding Customer Service: Accurately process sales transactions, manage cash flow, and provide change to customers with a friendly...


  • Grayslake, Illinois, United States College of Lake County Full time

    Position OverviewThe Retail Assistant plays a crucial role in the operations of the bookstore, working under the guidance of the Assistant Director. This position is responsible for managing cash transactions, receiving and organizing new inventory, and ensuring accurate records within the inventory control system.Key ResponsibilitiesOperate the cash...


  • Grayslake, Illinois, United States UROPARTNERS LLC Full time

    Position OverviewGENERAL SUMMARYThe Healthcare Customer Service Specialist plays a crucial role in delivering exceptional service to patients, ensuring that their interactions, whether via phone or in person, are of the highest standard. This position involves coordinating various administrative tasks, including answering calls, welcoming patients and...


  • Grayslake, Illinois, United States Careerbuilder-US Full time

    Position Overview:The Client Relations Representative role presents a unique opportunity for individuals seeking a dynamic and rewarding career. We are in search of a dedicated candidate eager to contribute to a leading organization known for its innovation and excellence.Key Responsibilities:Serve as the primary point of contact for client...


  • Grayslake, Illinois, United States College Of Lake County Full time

    Job SummaryThe Human Resources Representative provides administrative support services in a highly confidential manner, enters data and provides information based on knowledge of College policies, practices, and general Human Resources topics. To ensure quality service is provided to all who come into the office, the incumbent must be bilingual and...


  • Grayslake, Illinois, United States College of Lake County Full time

    About the RoleThe College of Lake County is seeking a highly motivated and professional Student Ambassador to join our Enrollment Services team. As a Student Ambassador, you will play a key role in welcoming new and prospective students to our college, providing them with information about our institution, and assisting with various Enrollment Services...


  • Grayslake, Illinois, United States College of Lake County Full time

    About the RoleThe College of Lake County is seeking a highly skilled and detail-oriented Human Resources Representative to join our team. As a key member of our HR department, you will provide exceptional support to our employees and management team, ensuring a positive and productive work environment.Key ResponsibilitiesAssist in the onboarding process,...


  • Grayslake, Illinois, United States UROPARTNERS LLC Full time

    Role Overview at Uropartners LLCPosition SummaryAbout the RoleAs a Healthcare Reception Coordinator at Uropartners LLC, you will be instrumental in ensuring optimal patient experiences by engaging with clients, healthcare providers, and internal teams. Your key responsibilities will encompass managing appointment schedules, facilitating patient check-ins and...


  • Grayslake, Illinois, United States College of Lake County Full time

    Position OverviewThe Enrollment Services Campus Ambassador plays a vital role in the Student Outreach and On-Campus Experience Department. This esteemed position is designed for students who wish to engage with prospective and current students, providing essential information about the college.Key ResponsibilitiesConduct campus tours and assist with various...


  • Grayslake, Illinois, United States College of Lake County Full time

    Position OverviewThe Enrollment Services Student Ambassador plays a vital role in the Outreach and On-Campus Experience Department, serving as a prominent student leader who engages with prospective and current students. This role is essential in facilitating a welcoming environment and providing valuable information about the college.Key...


  • Grayslake, Illinois, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. This role is responsible for delivering exceptional customer experiences, driving sales growth, and ensuring operational excellence in our stores.Key ResponsibilitiesCustomer ExperienceDevelop and maintain a deep understanding of...


  • Grayslake, Illinois, United States Goodwill Industries of Northern New Engl Full time

    Work Location: Belmont, New HampshireGoodwill Industries of Northern New England is seeking enthusiastic and approachable individuals to become part of our expanding team. Your primary role will involve engaging with customers, fostering relationships with regular patrons, and ensuring a positive shopping experience. You will primarily be responsible for...


  • Grayslake, Illinois, United States College Of Lake County Full time

    About the College of Lake CountyThe College of Lake County is in search of a part-time Employment Services Coordinator to enhance the Career and Job Placement Center. This role involves collaborating with students and alumni to deliver guidance and mentorship for securing employment, while also cultivating effective job search methodologies and tactics.Why...


  • Grayslake, Illinois, United States College Of Lake County Full time

    About the College of Lake CountyThe College of Lake County is looking for a part-time Career Development Advisor to become a vital part of the Career and Job Placement Center. This role involves collaborating closely with students and alumni to offer guidance and coaching for successful job placement, while also cultivating effective job search methodologies...


  • Grayslake, Illinois, United States Josselyn Full time

    Job SummaryThe Expressive Arts Therapist is a key member of our clinical team, responsible for providing high-quality services to children, adolescents, and adults. As a clinician, you will be accountable for all related clinical, administrative, and quality and compliance responsibilities.Key ResponsibilitiesProvides Art Therapy, Counseling, and Crisis...


  • Grayslake, Illinois, United States College of Lake County Full time

    Career Services SpecialistInternal Position Title: Career Services SpecialistPosting Number: S02763Department:: Career and Job Placement CntrPosition Type: StaffJob Family: SpecialistSummary:The College of Lake County is searching for a part- time Career Services Specialist to join the Career and Job Placement Center. The Career Services Specialist is the...