Human Resources Representative

1 week ago


Grayslake, Illinois, United States College Of Lake County Full time
Job Summary

The Human Resources Representative provides administrative support services in a highly confidential manner, enters data and provides information based on knowledge of College policies, practices, and general Human Resources topics. To ensure quality service is provided to all who come into the office, the incumbent must be bilingual and proficient in Spanish and English. This position serves in a high-volume customer service capacity and responds to inquiries.

Key Responsibilities
  • Assists in the onboarding process, including processing E-Verify checks, conducting reference checks, and running background checks as requested.
  • Assists in day-to-day benefits administration, reviewing new employee benefit information for accuracy and completeness, and processing benefits enrollments and terminations in PeopleSoft and with appropriate carriers.
  • Assists in the tuition waiver process by determining eligibility for tuition waiver and working with the Business Office to ensure waiver is applied correctly.
  • Responds to questions from all levels of College personnel and applicants regarding personnel policies, procedures, benefits, search status, position openings, and other related issues.
  • Provides bilingual Spanish/English translation communications as requested for issues and student worker onboarding, employee relations interviews, and benefits questions.
Department Operations/Processes
  • Sorts, screens, and distributes mail, maintains calendars, and schedules appointments.
  • Uses scanning software to link documents to employee records in order to maintain records in an accurate and timely manner.
  • Compiles and maintains files and records.
  • Assists with HR project work as needed and provides assistance with employee events.
Requirements
  • High school diploma or equivalent.
  • Two (2) or more years' general office experience, including direct customer service, report preparation, and record keeping.
  • Must be well-organized with superior attention to detail and able to manage multiple priorities and deadlines.
  • Adheres to strict confidentiality requirements and protection of sensitive data/records.
  • Ability to prioritize tasks well in a high-paced environment.
  • Intermediate Microsoft Office skills, including Word and Excel.
  • Excellent communication (oral and written) skills.
  • Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities.
Preferred Qualifications
  • Bilingual and proficient in Spanish and English.
  • Prior Human Resources experience.
  • Experience with HRIS systems and report writing or query applications.
  • Experience working in a high-volume/high transactional environment.


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