Phone Liaison Agent

6 days ago


Bothell, Washington, United States TradeMark Residential & Commercial Services LLC Full time
Job Summary:

We are seeking a highly skilled and customer-oriented Customer Service Representative to join our team at TradeMark Residential & Commercial Services LLC. As a key member of our support staff, you will act as a liaison between customers and our company, providing product information and resolving any emerging issues. Your excellent communication skills, patience, and empathy will be essential in delivering exceptional service standards.

Key Responsibilities:
* Manage large volumes of incoming calls with efficiency and professionalism
* Identify and assess customer needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open communication
* Provide accurate information by using the right methods/tools
* Meet sales targets and call handling quotas

Requirements:
* Proven experience in customer support or client service representation
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively

Salary and Benefits:
* Competitive salary: $20.00 per hour
* Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance

About Us:
* TradeMark Residential & Commercial Services LLC is a leading provider of residential and commercial services. Our mission is to deliver exceptional customer experiences and provide high-quality solutions.

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