Service Liaison Officer
3 weeks ago
Are you looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer service?
We are currently seeking a highly motivated and skilled Service Liaison Officer to join our team at TradeMark Residential & Commercial Services LLC.
The ideal candidate will have a strong track record of providing top-notch customer service, identifying and assessing customers' needs to achieve satisfaction, and building sustainable relationships and trust with customer accounts through open and interactive communication.
This is a full-time position with a salary range of $25-$35 per hour, depending on experience. Benefits include dental insurance, health insurance, paid time off, and vision insurance.
The schedule for this role is Monday to Friday, 8 hours a day. The location is in person.
To be successful in this role, you should have:
- At least 2 years of dispatching experience;
- Strong phone contact handling skills and active listening;
- Familiarity with CRM systems and practices;
As a Service Liaison Officer, your primary responsibility will be to generate sales leads, manage large amounts of incoming calls, and provide accurate, valid and complete information by using the right methods/tools.
You will also be responsible for meeting personal/customer service team sales targets and call handling quotas, handling customer complaints, and following up to ensure resolution.
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