Customer Service Representative
5 days ago
Company Overview: FYZICAL Therapy and Balance Centers is a leading physical therapy company that offers individualized treatment plans to patients. We are committed to changing the PT industry by creating non-traditional approaches to care.
Job Description: As a Customer Service Representative, you will be the first and last point of contact for our clients. Your role will be central to our daily operations, working closely with a small team to help patients achieve their goals. You will schedule appointments, handle patient inquiries, and provide exceptional customer service.
Responsibilities:
- Schedule patients, coordinate evaluations, re-evaluations, appointment reminders, and cancellations
- Collect new patient intake information, track clinic referrals, gather new patient data, and keep track of patient referrals
- Answer phones, act as a patient liaison, and answer questions from potential or current patients
- Collect payments, verify insurance, and track insurance-covered visits; take copayments
- Disseminate information to patients, act as a go-between for patients and physicians, send reports to doctors, and keep a log of incoming reports
- Provide benefits paperwork to patients, collect completed forms, work with billing companies, handle scheduling and communication, and fax reports to physicians
- Check mail, keep track of Explanation of Benefits sent from mail and fax to billing companies, communicate with clinicians about scheduling/patient arrival
Estimated Salary: $45,000 - $60,000 per year (dependent on experience)
Required Skills: High school diploma or equivalent, valid driver's license, reliable transportation, great communicator, multitasker, detail-oriented, positive attitude, good work ethic, integrity, and empathetic towards people in pain.
Benefits: Advancement opportunities, state-of-the-art technology, unparalleled continuing education opportunities, and a supportive team environment.
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Customer Service Representative
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Customer Service Representative
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3 weeks ago
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