IT Support Specialist

3 weeks ago


Bothell, Washington, United States BCforward Full time
About BCforward
BCforward is a professional service firm providing unique solutions to support value capture and digital product delivery needs for organizations around the world. With a strong culture and clear values, we have become a market leader and best in class place to work.

We are currently seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical field support to customers, including installation, maintenance, and repair of systems and equipment. This role requires excellent communication skills, both written and verbal, as well as the ability to troubleshoot complex technical issues.

The estimated salary for this position is $21-$23 per hour, depending on experience. Benefits include major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Interested candidates should send their resume in Word format, referencing job code 233581.

Job Description

As an IT Support Specialist, you will be responsible for:
  • Investigating and resolving complex installations and maintenance matters of significance.
  • Providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructing customers in the operation and maintenance of systems/equipment.
  • Ensuring issues are referred to the appropriate personnel/service areas for follow up, testing, and troubleshooting.
  • Acting as a liaison with customers on administrative and technical matters for assigned projects.


Required Skills and Qualifications

To be successful in this role, you will need:
  • 5+ years of field support experience.
  • Ticket and asset management skills.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, as well as Mac OS and iOS.
  • Familiarity with network printer, HP configuration, consumable swaps, and moves.
  • Knowledge of Active Directory, MS Office, phone security, and OS365.


Benefits

BCforward offers all eligible employees a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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