Front Desk Coordinator

6 days ago


Bothell, Washington, United States FYZICAL Therapy and Balance Centers Full time
Join Our Team: FYZICAL Therapy and Balance Centers is a dynamic and innovative physical therapy company that is committed to changing the PT industry. We are seeking a skilled Customer Service Representative to join our team and provide exceptional customer service to our patients.

Job Summary: As a Customer Service Representative, you will be responsible for scheduling appointments, handling patient inquiries, collecting payments, verifying insurance, and tracking insurance-covered visits. You will also communicate with clinicians about scheduling and patient arrival, work with billing companies, and provide benefits paperwork to patients.

Responsibilities:
  • Schedule patients, coordinate evaluations, re-evaluations, appointment reminders, and cancellations
  • Collect new patient intake information, track clinic referrals, gather new patient data, and keep track of patient referrals
  • Answer phones, act as a patient liaison, and answer questions from potential or current patients
  • Collect payments, verify insurance, and track insurance-covered visits; take copayments
  • Disseminate information to patients, act as a go-between for patients and physicians, send reports to doctors, and keep a log of incoming reports
  • Provide benefits paperwork to patients, collect completed forms, work with billing companies, handle scheduling and communication, and fax reports to physicians
  • Check mail, keep track of Explanation of Benefits sent from mail and fax to billing companies, communicate with clinicians about scheduling/patient arrival


Requirements: High school diploma or equivalent, valid driver's license, reliable transportation, great communicator, multitasker, detail-oriented, positive attitude, good work ethic, integrity, and empathetic towards people in pain.

Benefits: Competitive salary ($45,000 - $60,000 per year), advancement opportunities, state-of-the-art technology, and unparalleled continuing education opportunities.

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