Highly Skilled IT Support Specialist

4 days ago


Bothell, Washington, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

BCforward, a leading consulting firm, is seeking an experienced IT Support Specialist to join our team in a remote position. With a strong track record of delivering exceptional technical support, you will play a crucial role in ensuring the smooth operation of our clients' systems and equipment.

Key Responsibilities:
  • Investigate and resolve complex installation and maintenance issues efficiently.
  • Provide on-site field support for customers, including installations, servicing, and repairing systems and equipment.
  • Verify and approve the operational quality of system equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Instruct customers on the operation and maintenance of systems/equipment.
  • Ensure timely referrals to relevant personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Analyze system problem trends and prepare reports.
Requirements:
  • Minimum 5+ years of field support experience.
  • Ticket and asset management skills.
  • Strong hardware/software installation, support, and troubleshooting capabilities.
  • Proficiency in Windows XP, 10, and 11, Mac OS, and iOS.
  • Network printer, HP configuration, consumable swaps, and moves expertise.
  • Experience with Active Directory, MS Office, phone security, and OS365.
  • Networking troubleshooting and support skills.
  • VPN connectivity and security support.
  • Configuring new PCs/notebooks via imaging, SCCM, and standalone.
  • Remote install software/hardware and support.
  • Basic networking concepts and hands-on support.
  • Lift and carry up to 40lbs.
Preferred Education and Training:
  • High school diploma or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+, Network+/Security+ (preferred but not required).
  • Apple training (preferred but not required).
Work Environment:
  • Office environment.
  • Walk-up kiosk/vending and lock/network printers.
  • Data Center or Telco Closet.
  • May require weekend work for Critical and High Priority support only.
  • Will require shift work/On-call coverage.

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience.



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