Highly Skilled IT Support Specialist
4 days ago
BCforward, a leading consulting firm, is seeking an experienced IT Support Specialist to join our team in a remote position. With a strong track record of delivering exceptional technical support, you will play a crucial role in ensuring the smooth operation of our clients' systems and equipment.
Key Responsibilities:- Investigate and resolve complex installation and maintenance issues efficiently.
- Provide on-site field support for customers, including installations, servicing, and repairing systems and equipment.
- Verify and approve the operational quality of system equipment.
- Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
- Instruct customers on the operation and maintenance of systems/equipment.
- Ensure timely referrals to relevant personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Analyze system problem trends and prepare reports.
- Minimum 5+ years of field support experience.
- Ticket and asset management skills.
- Strong hardware/software installation, support, and troubleshooting capabilities.
- Proficiency in Windows XP, 10, and 11, Mac OS, and iOS.
- Network printer, HP configuration, consumable swaps, and moves expertise.
- Experience with Active Directory, MS Office, phone security, and OS365.
- Networking troubleshooting and support skills.
- VPN connectivity and security support.
- Configuring new PCs/notebooks via imaging, SCCM, and standalone.
- Remote install software/hardware and support.
- Basic networking concepts and hands-on support.
- Lift and carry up to 40lbs.
- High school diploma or G.E.D.
- Lenovo or other vendor certifications.
- CompTia A+, Network+/Security+ (preferred but not required).
- Apple training (preferred but not required).
- Office environment.
- Walk-up kiosk/vending and lock/network printers.
- Data Center or Telco Closet.
- May require weekend work for Critical and High Priority support only.
- Will require shift work/On-call coverage.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience.
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