Customer Service Representative

6 days ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities:
  • Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel comfortable and welcome.
  • Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
Requirements:
  • Qualifications: High School diploma/GED equivalent required, prior customer service experience preferred, and ability to interact in a positive and professional way with members and co-workers.
  • Physical Demands: Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions, and occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
Why Join Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier Planet by providing exceptional customer service and contributing to a positive member experience.
  • Work with an Amazing Team: Join a dynamic and talented group of professionals who share our passion for fitness and customer service.

We offer a competitive compensation package, including medical, dental, vision insurance, PTO, free Black Card membership, 401(K) and Roth retirement savings plans, and other benefits. We are an equal opportunity employer and welcome applications from qualified candidates.



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