Customer Service Representative

2 days ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Spectrum Plastics Group, A DuPont Business Full time
Job Summary:

Spectrum Plastics Group, A DuPont Business, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our commercial team, you will be responsible for ensuring seamless order management and customer satisfaction.

Key Responsibilities:
  • Review and resolve customer orders and order acknowledgments for accuracy
  • Collaborate with field-based sales personnel to ensure customer alignment and expectations
  • Engage with operations and engineering teams to ensure order specifications and product revisions align with product documentation
  • Support scheduling and purchasing colleagues to ensure timely order entry and job management
  • Interact with cross-functional teams, including engineering, operations, quality, field-based sales, finance, and site management
  • Place orders with third-party materials suppliers as needed
  • Perform various tasks in support of marketing, including lead management, samples, trade show support, and collateral handling
  • Represent the commercial/business development function in Quality Management System reviews and maintain relevant order handling work instructions and documentation
Qualifications:
  • College degree preferred and a minimum of 2-3 years of customer service, account management, or sales experience
  • Clear and concise communication skills via telephone, email, and written correspondence
  • Knowledge of commonly-used concepts, practices, and procedures within the field of inside sales and account management
  • Ability to problem solve, identify errors and deficiencies, and perform research with general guidance
  • Accuracy, utmost attention to detail, thoroughness, and commitment to excellence
  • Ability to work independently and with a minimum of direction, plan, and prioritize with efficiency
  • Proficient computer skills (MS Office, browser, Mac/Windows proficiency a strong plus)
  • Proficiency in using Salesforce.com for order entry, quote management, reports, and dashboards a strong plus
  • Ability to handle deadlines and expedited situations in an efficient and professional manner
  • Ability to comprehend and comply with company safety and quality standards
  • Ability to follow oral and written instructions
Working Conditions:
  • A self-starter working under minimal supervision, requiring light physical activity and non-strenuous daily activities of a managerial nature
  • Requires periods of sitting, using a computer, as well as periods of standing and walking on the stock room floor and attending meetings

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