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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our facilities.
Key Responsibilities- Customer Service: Greet members and guests, respond to inquiries, and resolve issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, including checking members in, processing transactions, and maintaining a clean and organized environment.
- Membership Management: Assist with membership sales, renewals, and changes, as well as provide information on club services and promotions.
- Club Maintenance: Perform routine cleaning and maintenance tasks to ensure the facility is clean and well-maintained.
- Education: High school diploma or equivalent required.
- Experience: Prior customer service experience preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a positive attitude.
- Certifications: CPR/AED certification required.
At Planet Fitness, we are committed to creating a Judgement Free Zone where our members feel welcome and supported. As a Customer Service Representative, you will play a critical role in delivering exceptional service and ensuring our members have an outstanding experience.
