Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank of Utah. As a key member of our branch team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and promoting our bank's products and services.
Key Responsibilities- Provide personalized service to customers, responding to their financial needs and inquiries in a timely and professional manner.
- Develop and maintain a deep understanding of our bank's products and services, including deposit accounts, loans, and investment products.
- Work closely with customers to understand their financial goals and objectives, and provide tailored solutions to meet their needs.
- Process transactions, including deposits, withdrawals, transfers, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
- Participate in sales and marketing initiatives to promote our bank's products and services to customers.
- Collaborate with colleagues to achieve branch goals and objectives, and contribute to a positive and productive work environment.
- Previous customer service experience, preferably in a banking or financial services environment.
- Basic computer and Microsoft Office Suite skills, with the ability to learn and adapt to new technology.
- High School Diploma or equivalent required.
This role is based in a pleasant office environment, with prolonged sitting, standing, and mental and visual concentration required for computer and equipment usage. The ability to bend, turn, twist, lift, and move up to 30 pounds of office supplies, equipment, and coin is also necessary.
This position is not telework eligible, and all job duties must be performed in the branch or office. Travel may be required between branches, to and from training/meetings, etc. Attendance is an essential function of the job.
The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.
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