Senior Claims Manager

2 weeks ago


Broadview Heights, Ohio, United States Globe Life Inc. Full time

About Globe Life:

At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant community encourages professional growth, enhanced earning potential, and a stable work environment.

We take pride in nurturing a supportive and innovative culture that allows us to collectively evolve and tackle challenges in a connected, collaborative, and respectful atmosphere, committed to helping Make Tomorrow Better.

Position Overview:

We are seeking a Senior Manager of Claims to oversee the Life, Accident, and Health claims at Globe Life Family Heritage Division. This role entails being a subject matter expert in claims adjudication and support, while also supervising the training and development of departmental leadership and their teams.

Your responsibilities will include:

  • Providing technical support and quality assurance in claims processing.
  • Monitoring claims status reporting and ensuring compliance with standards.
  • Delivering exceptional customer service and meeting key performance indicators.
  • Managing a team of claims associates and offering guidance for accurate and timely claim adjudication.
  • Collaborating with legal and compliance teams on regulatory inquiries.

Key Responsibilities:

  • Achieve performance metrics consistently, including claims turnaround, quality, service levels, and customer satisfaction.
  • Utilize effective forecasting and capacity planning for staffing needs.
  • Oversee customer escalations to ensure timely resolutions.
  • Analyze operational processes for efficiency improvements.
  • Set clear expectations and enhance collaboration to meet service and quality standards.
  • Act as a resource and role model within the Claims department.
  • Support training initiatives and ensure compliance with mandatory training.
  • Lead claims projects while managing daily responsibilities.
  • Review high-value claims for accuracy and compliance.

Qualifications:

  • Bachelor's Degree or a minimum of five years of experience in claims insurance.
  • At least three years of leadership experience.
  • Preferred experience in Health Claims.
  • Strong analytical, problem-solving, and organizational skills.
  • Exceptional customer service focus and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and make informed decisions.

What We Offer:

At Globe Life, we provide a comprehensive benefits package designed to support your well-being and career growth, including:

  • Competitive compensation reflecting your expertise.
  • Comprehensive health, dental, and vision insurance.
  • Robust life insurance benefits and retirement plans.
  • Wellness reimbursements and gym discounts.
  • Paid holidays and time off for work-life balance.
  • Parental leave for new family additions.
  • Development training programs for skill enhancement.

Opportunity awaits you at Globe Life, where your contributions are valued, and your growth is supported.


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