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Administrative Operations Specialist

2 months ago

Broadview Heights, Ohio, United States Globe Life Inc. Full time

Company Overview:

At Globe Life, we prioritize empowering our workforce with the necessary resources and opportunities for success throughout their careers. Our vibrant community fosters professional growth, enhances earning potential, and ensures a stable work environment.

We take pride in cultivating a supportive and innovative culture that encourages collective growth and collaboration, enabling us to tackle challenges in a respectful and connected atmosphere that inspires us to help Make Tomorrow Better.

Position Summary:

We are seeking an Administrative Generalist to provide comprehensive support across various operational functions. In this role, you will engage with multiple departments and represent the company in a professional and positive manner.

Key Responsibilities:

  • Manage the distribution of incoming mail and oversee the mailing of outgoing correspondence generated by claim specialists, ensuring accuracy and adherence to proper claim protocols.
  • Conduct research and follow-up on returned mail, providing detailed reporting.
  • Maintain professionalism and courtesy while communicating with policyholders and agents.
  • Process policyholder requests in the SOAR system with a high degree of accuracy.
  • Facilitate communication regarding incoming and outgoing documents and faxes across departments.
  • Assist with the voiding and reissuance of returned and outstanding checks.
  • Support the Billing department by preparing and managing incoming mail for direct and group payments.
  • Monitor for trends, issues, or potential fraud, assisting with agent investigations as needed.
  • Contribute to various office functions as required.

Qualifications:

  • High School Diploma or equivalent is required.
  • One to two years of experience in customer service is essential.
  • Demonstrated integrity, confidentiality, and flexibility, along with strong support for management.
  • Excellent analytical skills and attention to detail are crucial.
  • Ability to work collaboratively as part of a team while also functioning independently.
  • A positive and helpful demeanor is expected.
  • Strong verbal communication skills are necessary.
  • Exceptional organizational and time management abilities are required.
  • Capability to manage multiple tasks effectively while meeting deadlines.
  • Proficiency in identifying, researching, and resolving issues independently.
  • Able to thrive in a fast-paced environment while maintaining high accuracy.
  • Familiarity with Word, Outlook, and Excel is required.

Employee Expectations:

  • Consistent and reliable attendance is essential.
  • Ability to work full-time or part-time as dictated by position requirements.

Benefits of Working at Globe Life:

We offer a comprehensive benefits package designed to support your well-being and professional growth:

  • Competitive compensation reflecting your expertise and contributions.
  • Comprehensive health, dental, and vision insurance plans to ensure your well-being.
  • Robust life insurance and retirement plans, including a company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to promote health.
  • Paid holidays and time off to encourage a healthy work-life balance.
  • Parental leave to support employees welcoming new family members.
  • Development training programs to enhance skills and career advancement.

Conclusion:

At Globe Life, we value your contributions and are committed to investing in your growth. Your voice matters, and we celebrate the unique talents and perspectives that each employee brings to our organization.