Operations Support Specialist

2 weeks ago


Broadview Heights, Ohio, United States Globe Life Inc. Full time


Administrative Generalist I

Overview of Responsibilities

The Administrative Generalist I plays a crucial role in facilitating various operational functions and managing the daily workflow within the organization. This position involves engaging with multiple departments and clients, representing Globe Life Inc. in a professional and positive manner. The individual must possess a diverse skill set to effectively manage tasks across different office areas while maintaining a high level of accuracy and attention to detail.

Core Responsibilities:

  • Oversee the distribution and mailing of all outgoing correspondence generated by claim specialists, ensuring each letter is accurate and adheres to the proper claim format.
  • Conduct research, follow-up, and reporting on returned mail.
  • Maintain a courteous and professional demeanor when communicating with policyholders and agents.
  • Process policyholder requests in the SOAR system with precision.
  • Maintain constant communication with various departments regarding incoming and outgoing documents and faxes.
  • Assist in the voiding and reissuance of returned and outstanding checks.
  • Support the Billing department by opening and preparing incoming mail for direct and group payments.
  • Monitor trends, issues, or potential fraud, and assist with agent investigations.
  • Contribute to various office functions as needed.



Essential Skills

  • Exhibit a high level of integrity, confidentiality, and flexibility while supporting management.
  • Demonstrate strong analytical skills and meticulous attention to detail.
  • Ability to work collaboratively as part of a team while also functioning independently.
  • Maintain a positive and helpful attitude.
  • Possess excellent verbal communication skills.
  • Exhibit strong organizational and time management abilities.
  • Capable of managing multiple tasks while adhering to deadlines.
  • Independently identify, research, and resolve issues.
  • Thrive in a fast-paced environment while maintaining high accuracy levels.
  • Proficient in Microsoft Word, Outlook, and Excel.



Required Qualifications

  • High School Diploma or equivalent.
  • One to two years of experience in customer service is required.


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