Customer Service Representative

2 weeks ago


Holland, Michigan, United States Family Fare Full time

Company Overview:
At Family Fare, we are dedicated to providing exceptional service and quality products to our customers. Our team is a vital part of our mission to enhance the shopping experience and ensure customer satisfaction.

Position Summary:
This role is essential in delivering outstanding service and support to our guests. Responsibilities include assisting customers with their purchases, bagging groceries, providing carry-out services, and maintaining cleanliness in the store environment.

Key Responsibilities:
1. Utilize appropriate bagging techniques and supplies to ensure the safe handling of customer purchases.
2. Manage the emptying and cleaning of bottle return areas and machines.
3. Collect and organize shopping carts, ensuring they are returned to designated areas.
4. Familiarize yourself with product locations to assist customers effectively.
5. Handle damaged or spoiled products according to established protocols.
6. Maintain a clean and well-stocked department, ensuring an attractive shopping environment.
7. Work independently to complete assigned tasks efficiently.

Qualifications:
- High school diploma or equivalent preferred.
- Strong verbal communication skills.
- Ability to engage politely and effectively with customers.

Physical Requirements:
The physical demands of this position include the ability to lift and move items weighing up to 30 pounds frequently and up to 50 pounds occasionally. Associates are required to stand and walk for extended periods, with frequent bending and twisting. The work environment may vary in temperature and includes exposure to outdoor conditions.

Family Fare is committed to fostering a diverse workforce and providing equal employment opportunities to all individuals. We celebrate diversity and believe it is essential to our success.



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