Service Support Representative
2 weeks ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO01245
Job Overview
About The Stow Company
Located in Holland, Michigan, The Stow Company has been a leader in providing comprehensive closet and home organization solutions for over 35 years. Our products enhance various areas of the home, including closets, kitchen pantries, laundry rooms, garages, and offices, marketed under renowned brands such as Inspired Closets, ORG Home, EasyClosets, EasyGarage, and Easy Track.
The Stow Company is currently looking for dedicated individuals to join our Easy Closets team as a Customer Service Representative. We pride ourselves on being the nation's top provider of custom closets and organizational solutions, all designed and manufactured in our state-of-the-art facility.
Key Responsibilities
- Provide exceptional customer support by addressing inquiries related to shipping, parts, designs, and installations.
- Engage with customers frequently via phone and email.
- Respond promptly to messages and calls.
- Process customer service and parts orders efficiently.
- Assist customers with complex installation queries.
- Resolve customer issues and complaints effectively.
- Compile and maintain daily, weekly, and monthly reports.
- Escalate challenging customer inquiries to the Customer Service Manager when necessary.
- Maintain an in-depth understanding of the product line and communicate any irregularities to management.
- Interact with customers in a friendly, professional manner, embodying the company's values.
- Ensure regular attendance and punctuality to fulfill essential job functions.
- Foster effective working relationships within the department and the broader organization.
Qualifications
Education & Experience
1-3 years of experience in customer service or related fields.
Knowledge, Skills, and Abilities
- Understanding of spatial relationships, mathematics, fractions, and decimals.
- Strong written and verbal communication skills with a professional demeanor.
- A positive attitude and friendly approach.
- Ability to analyze problems and develop solutions.
- Attention to detail and commitment to accuracy.
- Intermediate computer skills, including proficiency in MS Office applications.
- Excellent time management and organizational abilities.
- Strong interpersonal skills for effective collaboration with internal and external stakeholders.
- Exceptional customer service skills, including clear communication.
- Ability to interact with personnel at all levels in both office and manufacturing settings.
Physical Requirements & Work Environment
- Primarily sedentary work, with approximately 80% of time spent at a workstation.
- Occasional standing and walking, about 20% of the time.
- Ability to travel between different work locations as needed.
- Availability to work during standard business hours, with flexibility for overtime as required.
- Work in a typical office environment with some exposure to manufacturing settings.
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