Service Support Representative

2 weeks ago


Holland, Michigan, United States The Stow Company Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO01245

Job Overview

About The Stow Company

Located in Holland, Michigan, The Stow Company has been a leader in providing comprehensive closet and home organization solutions for over 35 years. Our products enhance various areas of the home, including closets, kitchen pantries, laundry rooms, garages, and offices, marketed under renowned brands such as Inspired Closets, ORG Home, EasyClosets, EasyGarage, and Easy Track.

The Stow Company is currently looking for dedicated individuals to join our Easy Closets team as a Customer Service Representative. We pride ourselves on being the nation's top provider of custom closets and organizational solutions, all designed and manufactured in our state-of-the-art facility.

Key Responsibilities

  • Provide exceptional customer support by addressing inquiries related to shipping, parts, designs, and installations.
  • Engage with customers frequently via phone and email.
  • Respond promptly to messages and calls.
  • Process customer service and parts orders efficiently.
  • Assist customers with complex installation queries.
  • Resolve customer issues and complaints effectively.
  • Compile and maintain daily, weekly, and monthly reports.
  • Escalate challenging customer inquiries to the Customer Service Manager when necessary.
  • Maintain an in-depth understanding of the product line and communicate any irregularities to management.
  • Interact with customers in a friendly, professional manner, embodying the company's values.
  • Ensure regular attendance and punctuality to fulfill essential job functions.
  • Foster effective working relationships within the department and the broader organization.

Qualifications

Education & Experience

1-3 years of experience in customer service or related fields.

Knowledge, Skills, and Abilities

  • Understanding of spatial relationships, mathematics, fractions, and decimals.
  • Strong written and verbal communication skills with a professional demeanor.
  • A positive attitude and friendly approach.
  • Ability to analyze problems and develop solutions.
  • Attention to detail and commitment to accuracy.
  • Intermediate computer skills, including proficiency in MS Office applications.
  • Excellent time management and organizational abilities.
  • Strong interpersonal skills for effective collaboration with internal and external stakeholders.
  • Exceptional customer service skills, including clear communication.
  • Ability to interact with personnel at all levels in both office and manufacturing settings.

Physical Requirements & Work Environment

  • Primarily sedentary work, with approximately 80% of time spent at a workstation.
  • Occasional standing and walking, about 20% of the time.
  • Ability to travel between different work locations as needed.
  • Availability to work during standard business hours, with flexibility for overtime as required.
  • Work in a typical office environment with some exposure to manufacturing settings.


  • Holland, Michigan, United States Wells Fargo Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Client Service Representative to join our team at Wells Fargo. As a Client Service Representative, you will play a critical role in providing exceptional service to our clients, facilitating requests, and ensuring seamless account management.Key Responsibilities:Assist Financial Advisors and...


  • Holland, Michigan, United States Holland Opco LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Holland Opco LLC. As a key member of our administrative staff, you will provide exceptional support to our residents, employees, and visitors.Key ResponsibilitiesProvide exceptional customer service to residents, employees, and visitors,...


  • Holland, Michigan, United States Pro Mach Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pro Mach. As a key member of our service team, you will be responsible for managing multiple product-focused service projects worldwide.Key ResponsibilitiesCoordinate and dispatch products and/or services necessary to install, repair or replace Fogg...


  • Holland, Michigan, United States WM Uniform and Linen Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at WM Uniform and Linen. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.Key ResponsibilitiesOrder...


  • Holland, Michigan, United States SpartanNash Full time

    At SpartanNash, we are dedicated to providing the essential components for a better lifestyle through our commitment to customer-centric innovation. Our mission extends to our supply chain partners, U.S. military commissaries, retail patrons, and, most importantly, our Associates. We envision a future where everyone will express, "I can't imagine my life...


  • Holland, Michigan, United States New Holland Brewing Full time

    Company Overview:Join the vibrant team at New Holland Brewing, where we pride ourselves on creating a unique retail experience that goes beyond the ordinary.Position Summary:The Retail Associate is responsible for warmly welcoming guests and providing exceptional service in our retail environment. This role involves assisting customers with their purchases...


  • Holland, Michigan, United States Family Fare Full time

    Company Overview:At Family Fare, we are dedicated to providing exceptional service and quality products to our customers. Our team is a vital part of our mission to enhance the shopping experience and ensure customer satisfaction.Position Summary:This role is essential in delivering outstanding service and support to our guests. Responsibilities include...


  • Holland, Michigan, United States Farmandfleet Full time

    Retail Sales RepresentativeFarm and Fleet is looking for a Retail Sales Representative to become a part of our dedicated team. We prioritize creating a supportive workplace that fosters growth and appreciation for our staff. As a family-operated business, we cherish our employees and provide attractive benefits, including:Paid time off for all major...


  • Holland, Michigan, United States Pro Mach Full time

    Customer Service RepresentativeJob Category: Service Requisition Number: CUSTO04640Job OverviewFogg, a premier innovator in the design and production of filling, rinsing, capping, and enclosure systems for liquid products, is seeking a dedicated Customer Service Representative. This role is pivotal in managing various service projects focused on Fogg's...


  • Holland, Michigan, United States Pro Mach Full time

    Job Title: Global Service ExpertJob Summary:We are seeking a highly skilled Global Service Expert to join our team at Pro Mach. As a key member of our service team, you will be responsible for managing multiple product-focused service projects worldwide. Your primary focus will be to provide exceptional service, ensuring customer satisfaction and enhancing...


  • Holland, Michigan, United States The Stow Company Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO01245Job OverviewAbout The Stow CompanyWith over 35 years of experience, The Stow Company, based in Holland, Michigan, specializes in creating a diverse array of closet and home organization solutions. Our products cater to various areas of the home, including closets,...


  • Holland, Michigan, United States Corewell Health Full time

    Job SummaryAs a Patient Service Representative at Corewell Health, you will play a vital role in delivering exceptional patient care and administrative support to our healthcare teams. This position requires a high level of organization, communication, and technical skills to ensure seamless patient interactions and efficient office operations.Key...


  • Holland, Michigan, United States Sam Martin - State Farm Agent Full time

    Job OverviewAs a key member of the Sam Martin - State Farm Agent team, we are seeking a highly motivated and results-driven Insurance Account Representative to join our dynamic team. This is an excellent opportunity for a professional looking to grow their career in the insurance industry.Key ResponsibilitiesCustomer Engagement: Utilize a customer-focused...


  • Holland, Michigan, United States Staples Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Shipping and Returns Associate. As a key member of our retail store team, you will be responsible for providing exceptional customer service and ensuring a seamless shipping and returns experience for our customers.Key ResponsibilitiesConduct all Full-Serve...


  • Holland, Michigan, United States Thermotron Full time

    Position Overview: As a vital member of the Global Parts Department, the Customer Service role involves exercising discretion and initiative to make informed decisions within established guidelines. This position also plays a key role in mentoring new team members under the supervision of the Parts and Logistics manager.Key Responsibilities:Respond to...


  • Holland, Michigan, United States Thermotron Full time

    Position Overview: As a key member of the Global Parts Department, the Customer Service role requires a blend of judgment and initiative to navigate decisions within established policies and procedures while maintaining professionalism on calls.Key Responsibilities:Respond to inquiries from customers and Field Service Engineers via telephone, addressing...


  • Holland, Michigan, United States Pro Mach Full time

    Job SummaryWe are seeking a highly skilled Sales Representative to join our team at Pro Mach. As a Sales Representative, you will be responsible for developing and maintaining customer relationships, meeting and exceeding sales goals, and promoting the growth of our Spartan Parts brand in the state of Florida and other territories.Key ResponsibilitiesDevelop...


  • Holland, Michigan, United States Big Lake Appliance Service Full time

    About the RoleWe are seeking a skilled Appliance Repair Technician to join our team at Big Lake Appliance Service. As a key member of our team, you will be responsible for diagnosing and repairing a wide range of household appliances, including refrigerators, ovens, dishwashers, washers, and dryers.Key ResponsibilitiesDiagnose and repair appliances to the...


  • Holland, Michigan, United States Pro Mach Full time

    Job SummaryWe are seeking a skilled Assembly and Service Technician to join our team at Pro Mach. As a key member of our production team, you will be responsible for assembling and testing filling equipment, as well as providing service and installation support to our customers.Key ResponsibilitiesAssemble and test run filling equipment and parts...


  • Holland, Michigan, United States Holland Hospital Full time

    Job SummaryHolland Hospital is seeking a highly skilled and customer-focused individual to join our team as a Patient Access Representative. This role is responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining compliance with regulatory requirements.Key ResponsibilitiesRegistration and...