Customer Service Representative

1 week ago


Holland, Michigan, United States WM Uniform and Linen Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at WM Uniform and Linen. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.

Key Responsibilities
  • Order Fulfillment: Ensure accurate and timely processing of customer orders, including delivery and installation of uniforms and linens.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide excellent customer service through various channels, including phone, email, and in-person interactions.
  • Inventory Management: Maintain accurate inventory levels, manage stock, and ensure that customers receive the products they need in a timely manner.
  • Team Collaboration: Work closely with our sales, operations, and logistics teams to ensure seamless delivery of products and services to our customers.
Requirements
  • Education: High School Diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Technical Skills: Proficiency in using technology, including CRM software, email, and other business applications.
  • Physical Demands: Ability to work in a fast-paced environment, lift up to 50 pounds, and operate a large vehicle.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Collaborative Work Environment: Collaborative and dynamic work environment with a team of professionals who are passionate about delivering exceptional service.


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