Shift Manager

3 weeks ago


Cockeysville, Maryland, United States Taco Bell Full time
Job Details

Job Location: BLT Cockeysville - Cockkeysville, MD

Position Type: Shift Leader

Salary Range: Undisclosed

Description

As a Shift Manager at Taco Bell, you will play a vital role in ensuring the success of our restaurant by driving excellence in customer service, maintaining company standards, and reviewing food handling procedures. Your focus will be on assessing operational processes, providing ongoing coaching and feedback to crew members, and assuming full responsibility for the opening and closing of the restaurant when management is unavailable.

Key Responsibilities

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.

• Conduct periodic food safety audits to ensure a clean and safe environment for our customers.

• Provide on-going coaching and feedback to crew on customer service, product quality, and speed of service to drive excellence in our restaurant.

• Share with the Management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.

• Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets to ensure operational efficiency.

• Review facility and equipment readiness to ensure a smooth and efficient service experience for our customers.

• Monitor inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.

• Monitor speed with service (SWS) performance and resolve bottlenecks to achieve SWS goals.

• In the absence of management, be responsible for food and supplies deliveries and restaurant opening and closing.

• Provide ongoing coaching and feedback for crew employees and provide "hands-on" training for crew in Learning Zone.

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