Customer Service Representative II

6 months ago

Cockeysville, United States CareerBuilder Full time

We're thrilled that you are interested in joining us here at the Amynta Group

POSITION SUMMARY
Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Ability to handle all job duties and responsibilities of CSR I
Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
Ability to maintain various client requirements and act accordingly for multiple clients at one time
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing
Ability to look deeper into an account or issue and identify potential system or process issues
Escalated follow-up and situational accounts

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
High school diploma
AA degree or higher preferred. Experience in industry can be substitute
2-4 years' related experience (Preferred)
Comprehensive knowledge of subject matter

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills to handle incoming inquiries
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Ability to perform under minimal supervision
Accurate keyboarding skills

* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

The Amynta Group (the " Company ") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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