Patient Care Coordinator

3 months ago

Cockeysville, United States Ethos Veterinary Health Full time

Pet + E.R. in Cockeysville, MD is hiring a full- time Veterinary Patient Care Coordinator to join our outstanding team

Position Overview:

The Patient Care Coordinator (PCC) acts as a liaison between all departments of the Veterinary Hospital and works closely with the doctors to facilitate the care of patients. PCC's assist doctors with client communications, exams, initial diagnostics and approval, as well as updating medical records and ensuring proper orders and charges are entered into the treatment sheets. Additionally, the PCC uses their technician skills to assist the doctor with patient evaluation, workup, treatments, admission, and procedures. The PCC will also assist in onboarding new doctors, integration of relief doctors, and provide efficiency with good communication to maximize the volume of clients and quality of care to patients.

Our PCC technicians have direct case oversight and management with our Emergency Clinicians. Our technicians work autonomously and think critically. We work hard to support a learning environment where technicians receive the support to pursue credentials and specialty credentials. Being a teaching hospital, we expect all of our employees to actively participate in training and learning throughout their employment.

Responsibilities & Expectations:

  • Maintain a positive work environment, work well under pressure, strong ability to multitask.
  • Respect toward clients and team members and employ stellar customer service.
  • Use of proper medical terminology.
  • Maintain a clean and safe work environment.
  • Maintain inventory and alert inventory manager as needed.
  • Patient restraint.
  • Effectively obtain a patient history from owners
  • Accurately measure and record patient vital parameters
  • Understand and maintain Asepsis and sterility in necessary situations
  • Feed and walk animals
  • Maintain a stocked work environment
  • Phlebotomy, intravenous catheter placement, ability to run in-house laboratory tests, ability to prepare outside laboratory samples, anesthesia and sedation monitoring, arterial blood draws, arterial catheter placement, urinary catheter placement, nasogastric tube placement, central line placement.
  • Knowledge and understanding of medical math.
  • Ability to convert and gather medications.
  • Administering medications (IV, IM, SQ, PO)
  • Correctly fill medications.
  • Participate in patient rounds.
Schedule: 3/12- hour or 4/10- hour shifts. Overnights 6pm - 6am or 8pm - 6am. 10% shift differential for overnight and weekend shifts

Benefits & Compensation:
  • Compensation is based on experience & skill level. $25 - 31/hr.
  • Medical, Dental, Vision
  • 401(k)
  • EAP Program
  • Employee discount
  • Life insurance
  • Generous PTO
  • Professional development assistance
  • Referral program
  • Retirement plan
Education & Experience
  • High school or equivalent (required).
  • 2 - 4 years experience as a Veterinary Technician.
  • RVT, LVT, CVT preferred but not required.


Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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