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Restaurant Operations Manager

2 months ago

Charlottesville, Virginia, United States Thompson Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Thompson Hospitality. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our dining room, ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities
  • Manage Restaurant Operations: Oversee the smooth operation of our dining room, including managing staff, inventory, and supplies.
  • Supervise and Train Staff: Supervise and train our dining staff to ensure they provide exceptional service to our guests.
  • Handle Reservations and Seating: Manage reservations and optimize seating arrangements to ensure a seamless dining experience.
  • Ensure Accuracy in Order Taking and Transmission: Ensure that orders are taken accurately and transmitted to the kitchen in a timely manner.
  • Promote Upselling and Menu Knowledge: Promote upselling and maintain a strong grasp of our menu to ensure that our guests are offered the best possible dining experience.
  • Resolve Conflicts and Address Customer Concerns: Resolve conflicts among staff and address customer concerns in a professional and courteous manner.
  • Maintain Health, Safety, and Sanitation Regulations: Uphold health, safety, and sanitation regulations to ensure a clean and safe dining environment.
  • Collaborate with Kitchen Staff: Collaborate with our kitchen staff to ensure efficient service and a seamless dining experience.
  • Maintain a Clean and Inviting Dining Environment: Maintain a clean and inviting dining environment that meets the highest standards of quality and cleanliness.
Requirements
  • Previous Experience in Restaurant or Hospitality Management: Previous experience in restaurant or hospitality management is required.
  • Strong Communication and Leadership Skills: Strong communication and leadership skills are essential for success in this role.
  • Knowledge of Food Safety and Health Regulations: Knowledge of food safety and health regulations is required.
  • Ability to Handle High-Pressure Situations: The ability to handle high-pressure situations and solve problems effectively is essential.