Restaurant Operations Manager
2 days ago
Emmy Squared Pizza is seeking a highly motivated and experienced Restaurant General Manager to lead our new restaurant in Charlottesville, VA. As a key member of our team, you will be responsible for overseeing all aspects of restaurant operations, including staff management, customer satisfaction, food quality, and financial performance.
Key Responsibilities:- Direct supervision of restaurant employees, ensuring policies and processes are followed and operational flow is maintained.
- Hiring, on-boarding, and continuous training of employees.
- Partner with culinary leadership to ensure cohesiveness between front and back of house teams.
- Oversee floor operations during service, delegating assignments as needed and ensuring guest satisfaction.
- Manage cash handling, including petty cash, checkbooks, and weekly deposits.
- Ensure all guests receive responsive, friendly, and courteous service.
- Consistently prepare and serve food and beverages according to presentation standards and recipes.
- Proactively reach company goals in sales, service, appearance, and create a positive, fun, and productive working environment.
- Labor management, creating and adjusting schedules as necessary to meet business needs and financial targets.
- Participate in marketing initiatives to increase brand awareness and drive sales.
- Continuously evaluate and implement strategies to improve customer experience and drive business growth.
- Minimum one year General Manager experience in a full-service restaurant required.
- Experience with POS, scheduling, and reservation systems (Toast and/or Dolce experience a plus).
- Proven leadership skills and ability to manage, develop, and motivate a highly performing staff.
- Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
- Ability to make informed decisions based on data analysis and financial metrics.
- Understanding of food service operations, including menu planning and kitchen management.
- Knowledge of health, safety, and sanitation regulations.
- Passion for food, hospitality, and providing an exceptional dining experience.
- Must be proficient with computers and have excellent written and verbal communication skills.
- Serve Safe certified food manager preferred.
Emmy Squared Pizza is an equal opportunity employer, and we welcome applicants from all backgrounds. If you're excited about this opportunity and meet the qualifications outlined above, we'd love to hear from you.
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