Office Manager

5 days ago


Bedford, Virginia, United States David Honaker - State Farm Agent Full time
Job Overview

As a key member of the David Honaker - State Farm Agent team, the Office Manager plays a vital role in ensuring the smooth operation of our agency. This dynamic professional will be responsible for implementing and supporting office policies, while consistently delivering exceptional customer experiences.

Key Responsibilities
  • Customer Relationship Management: Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide education on insurance options to ensure customers are well-informed and satisfied.
  • Office Management: Maintain a well-organized and equipped office environment, ensuring seamless execution of customer experiences and marketing of relevant products.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills to effectively interact with customers and team members.
  • Organizational Skills: Highly organized and detail-oriented to manage multiple tasks and priorities.
  • Customer Service Experience: Proven experience in customer service, with a focus on delivering exceptional experiences.
  • Leadership Skills: Ability to work in a team environment, coordinate with others, and contribute to agency goals.
  • Technical Skills: Proficiency in Windows computer applications and ability to learn agency-specific systems.
Qualifications
  • Licenses: Ability to obtain Property and Casualty License and Life and Health License.
  • Education: High school diploma or equivalent required; degree in business or related field preferred.


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