Member Services Representative

2 weeks ago

Lansing, Michigan, United States CASE Credit Union Full time
POSITION OVERVIEW

As a key member of our organization, you will be responsible for delivering exceptional service to our members while fostering strong professional relationships through effective communication. You will handle incoming calls, assist with inquiries, and ensure member satisfaction by resolving issues or directing them to the appropriate department. Additionally, you will actively promote our financial products and services, maintaining accurate records and documentation.

KEY RESPONSIBILITIES

1. Ensure the efficient and professional execution of Contact Center duties.

a. Provide comprehensive information regarding organizational policies, procedures, and offerings.

b. Assist members with inquiries related to accounts, payments, interest rates, and available financial options.

c. Conduct account maintenance and facilitate automatic transfers for loan repayments.

d. Present and clarify financial services to members, assisting them in meeting their financial objectives.

e. Address member inquiries and resolve issues by gathering relevant information and providing feedback.

f. Manage incoming calls and direct them appropriately, ensuring messages are accurately recorded and communicated.

g. Process changes to member information as required.

h. Keep members informed about available services, rates, and policies.

i. Uphold the organization's professional reputation and maintain confidentiality of member information.

j. Actively promote financial products and services.

2. Foster effective collaboration and communication with team members and management.

a. Prepare and submit weekly statistical reports related to Contact Center activities.

b. Keep supervisors updated on significant developments and challenges.

c. Ensure timely and accurate completion of required documentation.

d. Participate in meetings as necessary.

3. Undertake additional responsibilities as assigned.

a. Provide support to other departments as needed.

b. Perform clerical tasks as required.

c. Assist in verifying accounts and managing correspondence.

d. Maintain a clean and organized workspace.

e. Engage in proactive promotion of financial services.

QUALIFICATIONS

Education/Certification: High school diploma or equivalent.

Required Knowledge: Basic understanding of financial institution operations.

Experience Required: None

Skills/Abilities:
  • Excellent communication skills
  • Professional demeanor and attire
  • Strong mathematical abilities
  • Proficiency in operating relevant computer applications and office equipment
  • Good typing proficiency
At CASE Credit Union, we are committed to fostering a diverse and inclusive workplace, as evidenced by our recognition for excellence in diversity. We prioritize the growth and development of our employees, offering competitive compensation, comprehensive benefits, and opportunities for advancement. Join us in our mission to support our members in achieving financial success through exceptional service.

  • Member Services Representative

    1 week ago

    Lansing, Michigan, United States CASE Credit Union Full time

    POSITION SUMMARY The role is pivotal in delivering exceptional service to members while fostering strong professional connections through telephonic communication. The individual will address member inquiries, assist with information requests, and resolve issues efficiently or direct them to the appropriate departments. Additionally, the role involves...

  • Member Services Representative

    1 week ago

    Lansing, Michigan, United States CASE Credit Union Full time

    POSITION OVERVIEW The role is dedicated to delivering exceptional service to members while fostering strong professional relationships through effective communication. This position involves responding to member inquiries via telephone and assisting with their information needs. The representative will courteously address member concerns or escalate them to...

  • Member Services Representative

    1 week ago

    Lansing, Michigan, United States CASE Credit Union Full time

    POSITION OVERVIEW The primary role involves delivering exceptional service to members and fostering robust professional connections through telephone interactions. The individual will handle incoming calls from members, addressing their inquiries and providing necessary information. Promptly and courteously resolves member issues or escalates them to the...

  • Member Services Representative

    2 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    POSITION OVERVIEW Accountable for delivering exceptional service to members and fostering strong professional relationships through telephone interactions. Responds to member inquiries and assists with information requests. Effectively resolves member issues or directs them to the appropriate personnel. Proactively promotes Credit Union products and...

  • Member Services Representative

    2 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    POSITION OVERVIEW The role is centered on delivering exceptional service to members while fostering strong professional connections through telephone interactions. This position entails responding to member inquiries and providing assistance with their requests. It is essential to resolve member issues courteously and efficiently or direct them to the...

  • Bilingual Member Services Associate

    2 weeks ago

    Lansing, Michigan, United States Consumers Credit Union Full time

    Bilingual Customer Service Representative The Consumers Credit Union team is eager to welcome a dedicated Bilingual Customer Service Representative to our organization. In this role, you will deliver outstanding service to strengthen member relationships and surpass member expectations—whether in-person, via phone, or through virtual channels. Our ideal...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States Ciena Healthcare Full time

    Job Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ciena Healthcare. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.Key Responsibilities:Answer incoming calls and direct them to the...

  • Service Operations Representative

    2 weeks ago

    Lansing, Michigan, United States Auto-Owners Insurance Group Full time

    Position OverviewJoin our team as a Customer Service Representative at Auto-Owners Insurance Group, where we prioritize excellence in client relations and support.Key ResponsibilitiesProvide exceptional assistance to clients regarding their insurance policies.Engage with customers to resolve inquiries and enhance their experience.Collaborate with team...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States BJ's Wholesale Club Full time

    Job Summary:As a Customer Service Representative at BJ's Wholesale Club, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key Responsibilities:Provide prompt and courteous service to members, answering questions and resolving issues in a...

  • Customer Service Representative

    1 week ago

    Lansing, Michigan, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team at Collabera as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving conflicts, and working collaboratively with our team to achieve our goals.Key...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States Brad Case - Farm Bureau Insurance Full time

    Job OverviewAt Brad Case - Farm Bureau Insurance, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our...

  • Financial Services Representative

    1 week ago

    Lansing, Michigan, United States MSGCU Full time

    Careers at Michigan Schools and Government Credit UnionWe are excited to announce that we have openings for the position of Branch Service Specialist (Universal Banker). Founded by a dedicated group of educators, Michigan Schools & Government Credit Union (MSGCU) has been a pillar of financial services in the community for 70 years, welcoming all individuals...

  • Customer Service Representative

    2 days ago

    Lansing, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in our Lansing, Michigan...

  • Customer Service Representative

    5 days ago

    Lansing, Michigan, United States Domino's Franchise Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our Domino's Franchise.Key...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States J and H Family Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at J and H Family Stores. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States National Seating & Mobility Full time

    About National Seating & MobilityWe are a leading provider of mobility solutions, dedicated to empowering individuals with disabilities to live independently. Our team is passionate about delivering exceptional care and support to our clients, and we are seeking a highly motivated and organized individual to join our team as a Customer Service...

  • Patient Financial Services Representative

    2 weeks ago

    Lansing, Michigan, United States Munson Healthcare Full time

    Position Overview:As a vital member of Munson Healthcare, the Patient Financial Services Representative plays a crucial role in ensuring our patients receive the financial support they need. Our organization is dedicated to serving the community, making it essential for our staff to embody our values of compassion and care.Key Responsibilities:1. Utilize...

  • Customer Service Representative

    1 week ago

    Lansing, Michigan, United States Collabera Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Customer Service: Respond to...

  • Service Operations Representative

    1 week ago

    Lansing, Michigan, United States Reliable Aftermarket Parts Full time

    Position: Customer Service Representative Company Overview: Reliable Aftermarket Parts is a premier global supplier and distributor of aftermarket components for agricultural and construction machinery. Our mission is to deliver top-quality aftermarket parts that meet or exceed OEM standards, all while providing exceptional customer service from our...

  • Customer Service Representative

    1 week ago

    Lansing, Michigan, United States Pinnacle GI Partners Full time

    Customer Service RepresentativePinnacle GI Partners is a dynamic company that values employee satisfaction and growth. We're seeking a highly skilled Customer Service Representative to join our team.Job SummaryProvide exceptional customer service to patients and visitorsManage patient check-in and check-out processesCollect demographic, health history, and...