Service Operations Representative
1 week ago
Position: Customer Service Representative
Company Overview: Reliable Aftermarket Parts is a premier global supplier and distributor of aftermarket components for agricultural and construction machinery. Our mission is to deliver top-quality aftermarket parts that meet or exceed OEM standards, all while providing exceptional customer service from our American-based team. We cater to a wide range of brands and specialize in hard-to-find equipment, continuously expanding our offerings across various markets, including industrial, construction, and lawn care.
Key Responsibilities:
- Handle incoming customer calls, ensuring adherence to call volume and quality standards as per internal protocols.
- Exhibit professional communication skills via phone and email in all interactions.
- Provide accurate information, address inquiries, investigate issues, and offer solutions to ensure effective customer service.
- Research product SKUs for similarities, descriptions, and specifications to enhance customer assistance.
- Guide customers through the purchasing process, including upselling and warranty options.
- Input customer data into our database, creating and updating customer profiles, and documenting interactions and orders.
- Follow up with customers when additional information is required post-initial contact.
- Collaborate with team members while also working independently in an office environment.
- Utilize spreadsheets and templates for data preparation and uploads.
- Review work for accuracy and completeness.
- Perform additional support tasks as assigned to contribute to the overall success of the company.
Core Values:
- Reliability
- Tenacity
- Innovation
Requirements:
- At least 6 months of experience in customer service, ideally within a call center setting.
- Strong typing and data entry capabilities.
- Ability to manage multiple tasks effectively.
- High attention to detail.
- Proficient computer skills.
- Active listening and effective communication abilities.
- Critical thinking skills for prompt incident resolution.
- Capability to manage challenging customer interactions.
- Familiarity with core processes and best practices in service and support.
- Willingness to work overtime as needed.
Work Environment: Currently remote, with potential requirements to work from a designated location as necessary.
Work Schedule: Monday through Friday, standard business hours.
Compensation: $15.00 per hour.
Policies: Non-smoking workplace.
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