Patient Financial Services Representative

2 weeks ago


Lansing, Michigan, United States Munson Healthcare Full time
Position Overview:
As a vital member of Munson Healthcare, the Patient Financial Services Representative plays a crucial role in ensuring our patients receive the financial support they need. Our organization is dedicated to serving the community, making it essential for our staff to embody our values of compassion and care.

Key Responsibilities:
1. Utilize exceptional customer service and interpersonal skills consistently.
2. Address inquiries from patients or potential clients regarding insurance, credit, and other financial matters related to healthcare services.
3. Conduct interviews with patients and their families, either in person or via phone, to discuss payment arrangements or assistance options.
4. Resolve issues related to insurance and provide necessary financial aid as required.
5. Process payments and establish payment plans for outstanding balances.
6. Verify insurance benefits for problematic accounts.
7. Analyze daily and weekly reports, managing delinquent payment plans effectively.
8. Draft and dispatch collection letters as necessary, handling patient correspondence with care.
9. Manage incoming and outgoing collection communications.
10. File claims with relevant authorities when needed.
11. Undertake additional duties as assigned.

Why Choose Munson Healthcare?
Working as a Patient Financial Services Representative offers a dynamic environment with numerous opportunities for professional growth and development. Our team fosters a culture of care and support, ensuring a positive and compassionate workplace.

Qualifications:
- An Associate's Degree or two years of experience in healthcare, finance, or customer service is required, with preference given to candidates with a degree in finance, business, or healthcare.
- Proficiency in computer skills, particularly Microsoft Office, is essential. Candidates must be able to learn and utilize relevant software within a specified timeframe.
- Strong oral and written communication skills are necessary, along with the ability to work independently and make informed decisions.
- Intermediate math skills are required, along with current knowledge of third-party payer reimbursements.

Benefits:
- Competitive salary structure
- Comprehensive benefits package, including paid holidays and time off
- Tuition reimbursement and ongoing educational opportunities
- Retirement savings plan with employer contributions
- Wellness programs and employee assistance initiatives

*Terms and conditions apply.

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