Financial Services Representative

1 week ago

Lansing, Michigan, United States MSGCU Full time
Careers at Michigan Schools and Government Credit Union
We are excited to announce that we have openings for the position of Branch Service Specialist (Universal Banker). Founded by a dedicated group of educators, Michigan Schools & Government Credit Union (MSGCU) has been a pillar of financial services in the community for 70 years, welcoming all individuals in Michigan to join us.

As financial advocates, we are committed to empowering our members to achieve their financial aspirations by supporting them in their endeavors.

As the sixth largest credit union in Michigan, MSGCU operates 22 branch offices in Southeastern Michigan, employs over 400 team members, serves 140,000 members, and manages $3.5 billion in assets, boasting a remarkable 95% member satisfaction rating for two decades.

We pride ourselves on fostering a nurturing environment that promotes equity and inclusivity, ensuring every team member feels valued and respected.

Our commitment to employee engagement has earned us recognition as a Top Workplace by The Detroit Free Press for eleven consecutive years.

If you possess a passion for assisting others and delivering outstanding service, we invite you to consider joining our team.

Position Overview:
Branch Service Specialists will typically work an average of 40 hours per week during our operational hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.


Key Responsibilities:

As a Branch Service Specialist, you will perform a wide array of member sales and service functions, including teller transactions, to ensure an exceptional member experience.

Your role will involve actively listening to identify member needs, asking insightful questions, and cross-selling products and services as effective solutions to foster loyal member relationships.

You will collaborate as a productive and engaged team member to serve our members and achieve both individual and branch goals.

Essential Duties:


Utilize a consultative approach to serve members, asking impactful questions to uncover and meet their needs, both recognized and unrecognized.

Adhere to MSGCU's service standards to accurately complete teller transactions and member service responsibilities, ensuring precise processing and balancing of the teller drawer and checks at the end of the day.

Comply with all MSGCU policies, procedures, and guidelines relevant to both Member Service and Teller roles.
Exceed member service expectations and cultivate trusting relationships by acting as a financial expert.
Employ Creating Member Loyalty skills to effectively address member complaints and resolve issues.
Proactively generate new business by asking for referrals and business opportunities.
Maintain awareness of competitor fees and products, alongside a general understanding of the current financial landscape.
Actively engage with the branch team to ensure members receive prompt and efficient service.

Essential Knowledge, Skills, and Abilities:

Member Focus:
Develop strong member relationships through effective listening skills.

Action Oriented:
Embrace new opportunities and challenges with urgency.

Effective Communication:
Listen actively and provide timely, helpful information.

Trust Building:
Gain the confidence of others through honesty and integrity.

Self-Development:
Seek new avenues for growth and challenge.
Demonstrate effective sales skills.
Exhibit proficiency with technology and software.
Possess above-average reasoning, mathematical, and language abilities.

Qualifications:
High school diploma or GED;
6 months of experience as a teller in a financial institution or as a retail sales representative/cashier;

Alternatively:
2 years of retail sales experience, or
Associate degree in Business Administration, Marketing, Accounting, or Finance, or
1 year of member/customer-facing experience within a financial institution.

Working Conditions:
Office and branch environment with minimal discomfort from noise, temperature extremes, dust, or other factors.
Travel throughout MSGCU's service area may be required to support other branches as needed.
Potential exposure to hazardous conditions, such as robbery.

This position involves primarily sitting, with brief periods of walking or standing, and may occasionally require lifting or moving up to 10 pounds.


Compensation and Benefits:
Competitive salaries are just the beginning for MSGCU team members.

We offer generous health benefits, vacation time, retirement plan contributions, and discounts on loans and phone services.

Base hourly pay starts at $17.80/hour.
Team members in this role can earn incentives as part of our variable compensation plan.
Medical, dental, and vision coverage begins on your first day.
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, along with a 100% match for the next 7% you contribute to your 401(k).
You will enjoy 12 paid holidays and up to 120 hours of PTO in your first year of service.

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