Customer Service Representative

1 week ago


Lansing, Michigan, United States Collabera Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team at Collabera as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving conflicts, and working collaboratively with our team to achieve our goals.

Key Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Work collaboratively with our team to achieve customer satisfaction and loyalty.
  • Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.
  • Stay up-to-date on industry trends and best practices to continuously improve customer service skills.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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