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Front Desk Supervisor

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time
Job Title: Front Desk Supervisor

At Hilton Grand Vacations, we are committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you will play a vital role in ensuring our guests receive the highest level of service and satisfaction.

Key Responsibilities:
  • Supervise the Front Office daily operations, ensuring seamless check-in and check-out processes.
  • Assist guests with their queries and provide support to the Front Desk staff as needed.
  • Greet and welcome guests upon arrival, setting the tone for a memorable stay.
  • Register guests into the system, verifying reservation details and credit information.
  • Promote Hilton Grand Vacations services and recognize our valued members.
  • Train and direct new team members, ensuring they are equipped to deliver exceptional service.
  • Maintain high standards of quality and consistency in all Front Office operations.
  • Provide ongoing training and support to the team, ensuring they are empowered to succeed.
  • Manage the house bank, making deposits and accurate reports of receipts daily.
  • Supervise the accurate sequencing of events for proper registration and check-out of guests.
  • Assign tasks to subordinates, ensuring the Front Office runs smoothly and efficiently.
  • Post miscellaneous charges as requested and maintain a daily log of guest opportunities.
  • Follow up on unresolved situations in a timely manner and pass on relevant information to management.
  • Follow up on credit opportunities during each shift.
Requirements:
  • High school diploma or equivalent.
  • 2 years of experience in a Front Desk role.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to build and interpret business communications and reports.
  • Highly skilled in solving practical problems and dealing with guest and business situations.
  • Excellent social and service skills.
  • Ability to resolve complex situations and think on their feet while influencing and mentoring others.
Preferred Qualifications:
  • Associate's degree or college education.
  • Voice Certified.
  • 3+ years of related experience.
  • Prior management or supervisory experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.