Business Development Specialist

2 weeks ago

Parkersburg, West Virginia, United States McClinton Chevrolet Full time
Job Summary

We are seeking a highly motivated and customer-focused Business Development Specialist to join our team at McClinton Auto Group. As a Business Development Specialist, you will be responsible for engaging with customers who have submitted requests over the internet and answering inbound sales calls. Your primary responsibility will be to continue the communications process as outlined by the dealership and to engage customers when possible, involve salespeople and managers as necessary, and assist the customer and then schedule appointments if salespeople are not available.

Key Responsibilities
  • Respond to internet leads and telephone inquiries via email, phone, and text per dealership process guidelines
  • Utilize dealership communication techniques to freehand emails and/or utilize approved templates to communicate with customers
  • Utilize dealership call outlines and scripts to communicate with customers by phone
  • Re-engage salespeople to assist with responsive customers
  • Schedule and confirm appointments with customers
  • Update CRM or Lead Management Tool with pertinent information about customer interaction
  • Data input along with complete notes describing the interactions
  • Provide detailed customer request information to sales and service staff when an appointment is scheduled
  • Create appointments for sales staff with complete contact results information to facilitate smooth transition
  • Communicate with assigned salesperson or service writer by phone, in-person, or email information about the customer wants prior to the appointment
  • Gather post-appointment data from sales team and update in Lead Management Tool if complete notes are not entered
  • Interview salesperson or service writer on reasons whether the customer purchased requested vehicle or services or not and to assist with follow-up to purchase vehicle or services in the future
  • Re-contact prospects that do not keep appointments and reschedule
  • Study products and services to enhance your ability to assist customers
  • Study product information and complete manufacturer certification tests
  • Study used vehicles weekly to learn about new inventory
  • Study dealership processes (finance, appraisals, etc.) and learn effective ways to communicate these processes to customers
  • Study service and parts offerings and learn effective ways to suggest options to customers
  • Other customer handling and marketing functions as identified by your supervisor
Requirements
  • Must have a working knowledge of Microsoft Word and Excel
  • Strong computer skills are required
  • Must be able to use a telephone
  • Must be able to type on a computer
  • Must be comfortable on the phone
  • Must be able to speak clearly and professionally
  • Must be an excellent teammate and willing to work with others
  • We expect you to be reliable
  • Previous call center or automotive sales experience is preferred, but not required
  • The ideal candidate must be willing to adapt to the changing car market
Benefits
  • Life insurance
  • Health insurance
  • Competitive Compensation plan
  • American Fidelity Insurance options available, including Disability, Cancer, Accident, Life, and Flex paid via payroll deduction
  • Company 2% matched 401k
  • Employee purchase programs for New/Pre-owned vehicles and services
  • Six annual Paid Holidays
  • 5 personal days per year
  • Five Vacation Days after 1st year

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