Field Support Specialist
5 days ago
At VSP Technologies, we are seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will provide technical, product, and sales support to current and new customers to facilitate sales growth.
Key Responsibilities:- Coordinate with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries, including Industrial and Transportation markets.
- Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
- Provide on-site backup support for Sales, including application measuring and attending meetings.
- Work closely with Sales to prepare and present on-site or virtual training classes to customers.
- Conduct on-site storeroom surveys at customer locations, aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment.
- Coordinate with Sales and Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
- Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups.
- Associate or bachelor's degree in a technical or business-related field, or equivalent experience.
- Experience and/or training related to job functions.
- Microsoft Office (Excel, PowerPoint, and Word) proficiency.
- Customer service experience in manufacturing and/or sales (Preferred).
- Working knowledge of MAS500 (Preferred).
- Must possess a valid driver's license.
VSP Technologies is an equal opportunities employer and welcomes applications from all qualified candidates. Successful completion of a background check and drug screen is required.
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