Field Support Specialist

5 days ago


Parkersburg, West Virginia, United States VSP TECH Full time
Job Title: Field Support Specialist

At VSP Technologies, we are seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will provide technical, product, and sales support to current and new customers to facilitate sales growth.

Key Responsibilities:
  • Coordinate with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries, including Industrial and Transportation markets.
  • Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
  • Provide on-site backup support for Sales, including application measuring and attending meetings.
  • Work closely with Sales to prepare and present on-site or virtual training classes to customers.
  • Conduct on-site storeroom surveys at customer locations, aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment.
  • Coordinate with Sales and Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
  • Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups.
Requirements:
  • Associate or bachelor's degree in a technical or business-related field, or equivalent experience.
  • Experience and/or training related to job functions.
  • Microsoft Office (Excel, PowerPoint, and Word) proficiency.
  • Customer service experience in manufacturing and/or sales (Preferred).
  • Working knowledge of MAS500 (Preferred).
  • Must possess a valid driver's license.

VSP Technologies is an equal opportunities employer and welcomes applications from all qualified candidates. Successful completion of a background check and drug screen is required.



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