Technical Support Specialist

4 weeks ago


Parkersburg, West Virginia, United States VSP Technologies Full time

Job Summary

VSP Technologies is seeking a highly skilled Field Support Specialist to provide technical, product, and sales support to current and new customers. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional support.

Key Responsibilities

  • Coordinate with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries.
  • Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
  • Work closely with Sales to prepare and present on-site or virtual training classes to customers.
  • Conduct on-site storeroom surveys at customer locations, aid in onboarding new contracts and maintaining existing agreements.
  • Coordinate with Sales and Marketing to develop customer reference documents.
  • Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups.

Requirements

  • Associate or bachelor's degree in a technical or business-related field, or equivalent experience.
  • Experience and/or training related to job functions.
  • Microsoft Office (Excel, PowerPoint, and Word) proficiency.
  • Customer service experience in manufacturing and/or sales (Preferred).
  • Working knowledge of MAS500 (Preferred).

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Bonus opportunities

About VSP Technologies

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.



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