Patient Service Liaison

2 weeks ago


Oak Park, Illinois, United States West Suburban Medical Center Full time
Job Summary

The Patient Service Representative plays a vital role in ensuring a positive patient experience at West Suburban Medical Center. This individual will be responsible for interviewing patients and families to identify concerns and special needs, and working with the healthcare team to resolve issues and provide exceptional care.

Key Responsibilities
  • Utilize empathetic communication skills to establish rapport with patients and families
  • Communicate effectively with the healthcare team to address patient concerns and needs
  • Investigate and resolve patient complaints in a timely and professional manner
  • Collaborate with the patient experience team to develop action plans to improve patient satisfaction
  • Provide input on opportunities for system improvements and participate in emergency situations as needed
Requirements
  • 3 years of clinical experience in a clinical specialty area
  • High School Diploma or equivalent
  • BLS certification preferred
  • Ability to speak and write English to the extent necessary for safe and efficient performance of the job
About West Suburban Medical Center

West Suburban Medical Center is committed to providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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