Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to our patients and their families.
Key Responsibilities:- Provide efficient and effective customer service to patients and their families, responding to inquiries and resolving issues in a timely and professional manner.
- Manage patient scheduling, registration, and billing processes, ensuring accuracy and attention to detail.
- Assist clinical staff in maintaining accurate and up-to-date medical records, ensuring compliance with regulatory requirements.
- Collect payment from patients at the time of service, entering accurate and up-to-date billing information into the patient accounting system.
- Maximize revenue by ensuring accurate and timely billing and follow-up processes.
- High school diploma or equivalent required; 2-3 years of customer service experience in a high-volume, high-stress environment preferred.
- Strong interpersonal and telephone communication skills, with the ability to solve problems and provide excellent customer service.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining a professional demeanor.
- Working knowledge of medical terminology and billing processes preferred.
Why Join Our Team?
As a Patient Service Representative at Advocate Health, you will have the opportunity to make a meaningful difference in the lives of our patients and their families. You will be part of a dynamic and supportive team that is dedicated to providing exceptional patient care and service.
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