Patient Service Liaison

2 weeks ago


Oak Lawn, Illinois, United States Advocate Aurora Health Full time
Patient Services Overview

At Advocate Aurora Health, we are committed to providing exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive the highest level of service and support.

Key Responsibilities:
  • Provide efficient and high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Assist patients with navigating our healthcare system and accessing necessary resources.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Respond to patient inquiries and concerns in a timely and professional manner.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and critical thinking skills.
  • Knowledge of healthcare systems and processes.


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