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Cafe Operations Manager

2 months ago

Washington, Washington, D.C., United States Compass Coffee Full time

About Compass Coffee

Compass Coffee is a leading specialty coffee company that has been serving high-quality coffee to customers in the DC area since 2014. Our mission is to provide an exceptional customer experience and to foster a sense of community among our customers and team members.

Job Summary

We are seeking a highly motivated and experienced Cafe Manager to join our team at Compass Coffee. The successful candidate will be responsible for leading our cafe team, ensuring excellent customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to all customers, ensuring that their needs are met and exceeded.
    • Respond to customer complaints and concerns in a professional and courteous manner.
  • Team Leadership
    • Lead and motivate the cafe team to achieve high standards of quality and customer service.
    • Develop and implement training programs to ensure that team members have the skills and knowledge needed to excel in their roles.
  • Operations Management
    • Oversee the day-to-day operations of the cafe, including inventory management, scheduling, and maintenance.
    • Ensure that the cafe is clean and well-maintained at all times.
  • Marketing and Sales
    • Develop and implement marketing and sales strategies to increase customer traffic and sales.
    • Collaborate with the marketing team to promote the cafe and its products.

Requirements

  • Experience
    • At least 1 year of experience in a leadership role in a coffee shop or cafe.
  • Education
    • Bachelor's degree or equivalent experience.
  • Skills
    • Excellent customer service and communication skills.
    • Ability to lead and motivate a team.
    • Strong organizational and time management skills.
    • Ability to work in a fast-paced environment.

What We Offer

  • Competitive Salary
    • $70,000 - $80,000 per year.
  • Benefits
    • Health insurance.
    • Dental insurance.
    • Vision insurance.