Store Manager

4 days ago


Washington, Washington, D.C., United States Dolcezza Gelato Full time
About Dolcezza Gelato

Dolcezza Gelato is a renowned gelato and coffee company with a passion for delivering exceptional customer experiences. We're seeking a highly skilled and motivated Store Manager to join our team in Washington DC.

Job Summary

We're looking for a Store Manager who can lead our team to success by maintaining store standards, operations, and customer satisfaction. As a Store Manager, you'll be responsible for team-building, mentorship, and management of employees, as well as creating an exceptional gelato and coffee experience for our customers.

Key Responsibilities
  • Team-building, mentorship, and management of employees
  • Lead and direct the activities of the cafe
  • Create an exceptional gelato and coffee experience
  • Schedule labor
  • Maintain standards of operations, customer service, and cleanliness
  • Support brand and marketing initiatives within the shop
  • Attend regular meetings with the Regional Manager and training staff
  • Conduct regular performance reviews with staff
  • Be a Brand Ambassador
Requirements
  • Excellent customer service skills
  • Proficiency in training and mentorship
  • A lead-by-example approach
  • Attention to detail
  • Adherence to high quality and consistent standards
  • Ability to multi-task with ease
  • Impeccable cash handling skills
  • Proficiency with financials
  • Management of labor utilization and inventory
  • Great communication skills
  • Open to criticism and constantly striving to improve
  • Retail/food management experience is highly desired
Benefits
  • $55-65k/ year salary depending on experience and qualifications
  • Health insurance
  • $20 worth of gelato, coffee, and food per day
  • 3 weeks of Paid Time Off
  • $1500 yearly bonus on your official Dolcezza Management birthday
  • up to $1500 yearly bonus for meeting metric-based performance goals
  • $50 a month stipend for wellness
  • 4 gift boxes of gelato from our e-commerce program
  • Exciting work environment
  • Great growth potential

We're an Equal Opportunity Employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a passion for gelato and coffee, we'd love to hear from you.


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